NHTSA Complaint #10013990 — 2000 FORD WINDSTAR POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

Complaint Details

ODI Number	10013990
Vehicle	2000 FORD WINDSTAR
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Date of Incident	April 2, 2003
Date Filed	April 5, 2003
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NC

Consumer Description

AUTOMATIC TRANSMISSION FAILURE. RIDING ALONG AT CONSTANT VELOCITY IT WOULD KNOCK LIKE YOU ARE GOING OVER RUMBLE STRIPS. WITH A FEW THOUSAND MILES WE TOOK THE VAN INTO THE DEALER REPORTING A "CLUNK" AT ABOUT 10 MPH. THEY SAID IT WAS NOT A PROBLEM. AT 40,000 MILES NOW THEY SAY I NEED A NEW TORQUE CONVERTER. NOT KNOWING I HAD PREVIOUSLY BROUGHT THE VAN IN WE TOLD THEM ABOUT THE CLUNK AND THEY SAID IT WAS A PROBLEM. MY NEIGHBORS WHO BOUGHT THE SAME VAN FROM THE SAME DEALER THE SAME DAY ALSO HAD THE TRANSMISSION REPLACED ABOUT 1 MONTH AGO WITH ABOUT 39,000 MILES. HER VAN JUST QUIT IN THE MIDDLE OF AN INTERSECTION. *JB

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