NHTSA Complaint #10013931 — 2001 TOYOTA SIENNA

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE issue reported to NHTSA

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Complaint Details

ODI Number	10013931
Vehicle	2001 TOYOTA SIENNA
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Date of Incident	April 3, 2003
Date Filed	April 3, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

AFTER MY ENGINE REGISTERED "LOW OIL", THE MECHANIC FOUND SIGNIFICANT SLUDGING. IT WAS FLUSHED AND CHANGED AND THEN IN <1000MI THERE WAS NO OIL AGAIN. NOW TOYOTA SAYS THE LEAKS AROUND THE VALVES ARE DUE TO MY "NEGLECT" IN CHANGING OIL. I HAVE THE RECEIPT FROM 4 MOS AGO FOR OIL CHANGE. I ALSO WAS TOLD THEY WOULD NOT CONSIDER PAYING FOR IT BECAUSE IT WAS MY LACK OF OIL CHANGE THAT "CAUSED" THE SLUDGING (DESPITE MY RECEIPT) AND THAT I NEEDED ALL MY OIL CHANGE RECEIPTS FOR THEM TO CONSIDER A CLAIM (2 1/2 YEAR OLD CAR.)

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