NHTSA Complaint #10013606 — 2002 AUDI A4 ELECTRICAL SYSTEM

Complaint Details

ODI Number	10013606
Vehicle	2002 AUDI A4
Component	ELECTRICAL SYSTEM
Date of Incident	March 27, 2003
Date Filed	March 28, 2003
Mileage	21,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

IGNITION COIL FAILURE ON MY 2002 AUDI A4 (21K MILES). PER MY DEALER SERVICE ADVISOR, CAR MUST BE TOWED TO A DEALER. LOST SEVERAL HOURS AT WORK AND WAS GIVEN SUBSTANDARD RENTAL CAR, REPAIR WAS NOT COMPLETED ON THE DAY ESTIMATED. PER AUDI OF AMERICA POLICY, ONLY ONE COIL IS REPLACED, WE WILL WAIT FOR ANOTHER COIL TO PROVE FAULTY (WHICH ALMOST EVERYONE ASSUMES WILL HAPPEN, EVEN DEALER), I WILL HAVE TO WAIT AT ROAD SIDE AGAIN, AT WHICH POINT AUDI WILL REPLACE ALL REMAINING COILS. (HOPEFULLY--AUDI'S WEB SITE ALREADY HAS SAID ALL WOULD BE REPLACED WHEN ONE FAILS, BEGINNING IN MARCH, BUT APPARENTLY THIS IS NOT THE POLICY AT MY DEALER.) THIS HAS BEEN HAPPENING TO THOUSANDS OF AUDI CUSTOMERS. *JB

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