NHTSA Complaint #10011041 — 2001 FORD EXCURSION SERVICE BRAKES, HYDRAULIC

Complaint Details

ODI Number	10011041
Vehicle	2001 FORD EXCURSION
Component	SERVICE BRAKES, HYDRAULIC
Date of Incident	November 22, 2002
Date Filed	March 26, 2003
Mileage	23,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OK

Consumer Description

PANIC STOP AND VEHICLE PULLED LEFT SO HARD THAT IT ALMOST WENT THROUGH THE CENTER SAFETY BARRIERS ON INTERSTATE. PULLED SO HARD THAT IT FELT LIKE SOMEONE HAD GRABBED THE STEERING WHEEL AND YANKED IT. ANYTIME YOU BRAKE HARD IT PROGRESSIVELY PULLS HARDER TO THE LEFT THE MORE YOU APPLY THE BRAKES. ALSO POWER-STEERING WILL DISAPPEAR AT SLOW SPEEDS MAKING IT ALMOST IMPOSSIBLE TO TURN INTO PARKING LOTS. DEALER HAD VEHICLE FOR OVER 4 WEEKS. THE FORD HOT LINE HAD THE DEALER REPLACE THE FRONT SPRINGS, TIE ROD ENDS, STEERING BOX, POWER STEERING PUMP, CHECK ALIGNMENT,TRY DIFFERENT ALIGNMENT SPECS, BALANCE & ROTATE TIRES, SWAPPED CALIPERS FROM SIDE TO SIDE, PUT NEW CALIPERS AND PADS ON. DEALER DROVE TWO OTHER EXCURSION'S ONE NEW ONE & ANOTHER CUSTOMER'S AND THEY BOTH DID THE SAME THING. FORD HOT LINE HAS ADMITTED TO DEALERSHIP THEY KNOW OF PROBLEM BUT DON'T KNOW WHAT ELSE TO TRY. *JB

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