NHTSA Complaint #10011037 — 1995 TOYOTA AVALON

MY CAR JUST RECENTLY STARTED TO EMIT WHITE SMOKE WHEN WE WOULD START IT, AND THEN IT STARTED MAKING A LOUD KNOCKING NOISE. I BROUGHT IT TO THE DEALERSHIP WHERE I PURCHASED THE VEHICLE AND THEY TOLD ME THAT I HAD OIL SLUDGE/GEL AND THAT I HAD BLOWN A ROD. THEY THEN TOLD ME ABOUT TOYOTA PAYING TO REPLACE THE ENGINE DUE TO THIS PROBLEM, BUT I THEN FOUND OUT MY CAR WAS NOT INCLUDED THAT IT STARTED WITH THE 1997 MODEL. I THEN REQUESTED THAT THEY(TOYOTA) REVIEW THIS FURTHER AND THEY ASKED THAT I SUBMIT MY OIL CHANGE LOG AND DEALER DIAGNOSIS. AFTER THEY REVIEWED IT FURTHER THEY SAID IT WAS A LACK OF MAINTENANCE ON MY PART AND THERE WAS NOTHING FURTHER THAT THEY WOULD DO. I HAVE REALLY TAKEN CARE OF MY CAR AND AM THE ORIGINAL OWNER. THE CAR HAS BEEN GREAT UP TIL NOW. PLEASE LET ME KNOW IF THERE IS ANYTHING FURTHER THAT I SHOULD DO.