NHTSA Complaint #10010947 — 2002 HONDA S2000

I HAVE A ONE-YEAR-OLD HONDA S2000. I BROUGHT MY CAR TO A DEALER FOR A CHECK ENGINE LIGHT AND FACTORY RECALL OF SPARK PLUGS. THE REPLACEMENT WAS PERFORMED AND I RECEIVED MY CAR BACK. THE NEXT DAY THE LIGHT WAS BACK ON. I RETURNED TO THE DEALER. I WAS INFORMED THERE NOW WAS 80% LOSS OF COMPRESSION IN ONE OF THE CYLINDERS. I WAS INFORMED THAT I CREATED THIS PROBLEM AND THE WARRANTY WILL NOT COVER THE REPAIR. I ASKED THE COST AND WAS TOLD I DON'T KNOW. PROBABLY $10,000.00 DOLLARS. I ASKED HOW THAT WAS DETERMINED AND WAS TOLD WE DON'T HAVE TO TELL YOU THAT. I COMPLAINED AND WAS INFORMED THAT A DISTRICT SERVICE MANAGER DETERMINED OVER THE PHONE THAT I CAUSED THE PROBLEM. I ASKED IF A RENTAL WOULD BE PROVIDED IN ACCORDANCE WITH MY EXTENDED WARRANTY. I WAS TOLD NO THIS IS YOUR FAULT. I CONTACTED AMERICAN HONDA CUSTOMER SERVICE (800) 999-1009. I SPOKE WITH MIKE BOGAN AT EXT 118142. HE INFORMED ME, HE WOULD GET THE ANSWERS. I WAITED TWO DAYS WITH NO RESPONSE. I GOT A VOICE MAIL SAYING THAT THE DEALER DETERMINED IT WAS MY FAULT AND HONDA WOULD NOT COVER THE REPAIR OR RENTAL. I COMPLAINED THEN ABOUT THE LANGUAGE USED BY TECH # 702 AT CLINTON HONDA. HE INFORMED ME THAT HE DOES NOT LIKE DOCTORS AND SINCE HIS WIFE LOST A LAWSUIT BY A DOCTOR THAT HE WOULDN'T AUTHORIZE ANY REPAIRS FOR MY CAR SINCE I AM A DOCTOR. *JB