NHTSA Complaint #10010711 — 2002 CHEVROLET IMPALA

SUSPENSION:FRONT issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number 10010711
Vehicle 2002 CHEVROLET IMPALA
Component SUSPENSION:FRONT
Date of Incident
Date Filed
Mileage 92 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed Yes
State NY

Consumer Description

WE PURCHASED THIS IMPALA LS WITH 90 MILES ON IT (AS IT WAS DRIVEN UP FROM A DEALER IN NEW JERSEY). SINCE THE FIRST DAY WE HAD THE VEHICLE THERE HAS BEEN A CLEARANCE PROBLEM - WHEN GOING UP OR DOWN A NORMAL GARAGE OR DRIVEWAY INCLINE AT THE SLOWEST SPEED (EVEN BELOW 5 MPH), THE CAR BOTTOMS OUT. WE HAVE ADVISED BOTH PAUL CONTE AND THE GM CHEVY DIVISION OF THIS IMMEDIATELY AND REPEATEDLY. THEIR RESPONSE WAS, THE VEHICLE HAD A DESIGN FLAW. WE DO NOT FEEL CHEVROLET'S DESIGN FLAW SHOULD BE THE CONSUMER'S ISSUE. THIS COULD BE A SAFETY ISSUE. *JB

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