NHTSA Complaint #10010223 — 1996 FORD WINDSTAR

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10010223
Vehicle	1996 FORD WINDSTAR
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	March 10, 2003
Date Filed	March 10, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IN

Consumer Description

LOCAL GARAGE DIAGNOSED THAT OUR 1996 FORD WINDSTAR VAN'S 3.8L ENGINE HAD A BLOWN HEAD GASKET, WHICH WAS CAUSING THE CHECK ENGINE LIGHT TO CONTINUALLY COME ON. COMBUSTION GASES WERE IN THE COOLING SYSTEM, AS WAS OIL RESIDUE. OIL ALSO FOUND IN THE TOP PART OF THE ENGINE IN THE INTAKE MANIFOLD. IT IS SUSPECTED THAT COOLANT AND MAYBE WATER HAVE FOUND THEIR WAY INTO THE CYLINDERS. DON'T KNOW YET WHAT DAMAGE IS DONE INTERNALLY TO THE ENGINE. LOCAL FORD DEALERSHIP INDICATED THAT IT WAS A $2000 CHARGE TO REPAIR. ENGINE NOT UNDER THE WARRANTY PROGRAM ISSUED BY FORD FOR THE 1995 WINDSTARS EVEN THOUGH IT'S THE SAME 3.8L ENGINE. FORD CUSTOMER ASSISTANCE LOGGED MY CALL BUT SAID THAT THEY WERE NOT TREATING THIS ISSUE AS A WARRANTY ITEM AND THAT I WAS ON MY OWN TO FIX IT. *JB

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