NHTSA Complaint #10010136 — 2002 DODGE RAM QUAD CAB

CHECK ENGINE LIGHT APPT. 02/20/03 REY M 03/06/03 CALLED ME. 4:30 + - PM ABOUT PART 4 CLUSTER , ARRIVED 11:15 AM 02/07/03 ASKED 4 BILL BOYD, SERVICE DIR. STATES U WILL B TAKEN CARE OFF. JIMMY LAWRENCE CALLED IN, GENERAL. SALES MANAGER. DOESN'T LIKE MY REACTION, STORMS OUT TO SEE BILL B, WHILE MY RAM IS BEING APPRAISED FOR VALUE, NEW CREDIT FORM IS BROUGHT OUT BY ART AGGUIRRE, SALES AGENT STATES HE NEEDS TO CHECK MY CREDIT TO SEE WHAT KIND OF INTEREST RATES I CAN GET, I STATE I'M NOT HERE TO DO ANOTHER APP GETS ME TO SEE JIMMY, I TELL HIM I'M DRIVING A RENTAL MORE THAN MY OWN, I MENTION YOU HAVE BEEN PAYING FOR A RENTAL AND STATES HE DIDN'T CARE, DEALERSHIP SPENDS THOUSANDS OF DOLLARS ON RENTALS, AND THAT I WAS CRAZY IF I THOUGHT I WAS GOING TO GET ANOTHER VEHICLE. IT'S ONLY A BULB HE SAYS, AND IF THE VEHICLE IS DRIVABLE YOU DRIVE IT! WOW! AND THREATENS TO CALL POLICE TO ESCORT ME OUT, ART AND I GO TO BILL, WHICH IS ALSO UPSET STATES I 'M NOT GOING TO GIVE YOU ANOTHER VEHICLE, MY WIFE IS CRYING, SHE'S UPSET AND I'M UP SET. I TOLD BILL YOU TOLD ME YOU WERE GOING TO CALL A CHRYSLER REP. AND NOTIFY ME FOR A MEETING . MY TIME'S VALUABLE AND I NEED A DEPENDABLE VEHICLE, IN TIME HE REACTED BETTER, I'VE BEEN HERE #'S X"S AND SPEND 4 - 6 HRS HERE. I DON'T LIKE IT. I SHOULD BE HERE FOR REGULAR. SERVICE ONLY. MY RAM HAS BEEN HERE 4 #'S CHECK ENGINE LIGHT, ALIGNMENT (PULLING LIGHT) DOORS ADJUSTED., WIRING TO TCM, CONNECTION TO PCM, COMPUTER CHANGED, LET US DO PILOT TESTING, RIGHT FRONT HAS BEEN HIT/SCRAPED, NOW A PART FOUR CLUSTER, NOT TO FUEL UP W/ENGINE ON, PUT BEST MECHANIC THIS TIME. NOW DRIVING A RENTAL AGAIN 02/20/03 TO PRESENT TIME, LEFT W/ WIFE CRYING 5 HRS LATER. I HAVE TO PICK UP MY SON FROM SCHOOL & I"M OUT OF TOWN. IT HURT TO SEE MY WIFE IN THAT CONDITION, AND FOR AGENTS TO TELL ME THERE IS NOTHING I CAN DO! BILL B. STATED B-4 WE LEFT THAT HE WILL CALL CHRYSLER, AND WOULD CONTACT US LATER. *NLM