NHTSA Complaint #10008126 — 2000 FORD EXPLORER POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)

Complaint Details

ODI Number	10008126
Vehicle	2000 FORD EXPLORER
Component	POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Date of Incident	February 22, 2003
Date Filed	February 26, 2003
Mileage	38,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WV

Consumer Description

4-WHEEL DRIVE DOES NOT WORK WITH ONLY 38,770 MILES ON 2000 FORD EXPLORER AND FORD WILL NOT FIX IT UNDER COVERED EXPENSES EVEN THOUGH WE DON'T KNOW HOW LONG IT HAS BEEN BROKEN. HIGH AND LOW LIGHT UP ON DASH BOARD AND WHEN PUT IN DRIVE, IT MAKES THE THUMP AS THOUGH IT IS IN 4 WHEEL DRIVE. WE THOUGHT ALL ALONG IT WAS WORKING UNTIL WE GOT HUNG UP 2 WEEKS AGO IN A DRIVE WAY AND THE FRONT WHEELS WOULD NOT MOVE. I THINK IT WAS BROKE BEFORE THE 36000 MILE WARRANTY EXPIRED. BUT FORD WILL NOT CONSIDER FIXING IT WITHOUT US PAYING FOR IT. *JB

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