NHTSA Complaint #10007951 — 1999 FORD EXPEDITION

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10007951
Vehicle	1999 FORD EXPEDITION
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	February 19, 2003
Date Filed	February 21, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

ON MY RECENT PURCHASE OF A USED 1999 FORD EXPEDITION WITH THE 4.6L V8 ENGINE, WITH LOW MILES ONLY APPROX 31,500 WHEN PURCHASED, AND AFTER ONLY ADDING 12,000 MORE MILES TO THE VECHICLE, IN WHICH WE HAVEN'T HAD THE CAR FOR A FULL YEAR, WE EXPERIENCED A BLOWN RIGHT SIDE HEAD GASKET THAT I JUST RECENTLY FOUND OUT WAS A KNOWN PROBLEM WITH THIS MODEL. THE CAR WASN'T UNDER WARRENTY AND THE COST FOR REPAIRS RAN UP TO 1300.00 WHICH IS OUTRAGIOUS. I FEEL THAT IF FORD HAS KNOWN ABOUT THIS DEFECT THAT FORD SHOULD HAVE RECALLED THIS DEFECT LONG BEFORE SO MANY HAVE NEEDED REPAIRS. I REGRET THAT THIS IS THE LAST FORD I WILL EVER OWN, WHICH IS DIRECTLY DUE TO THE INEPT CUSTOMER SERVICE THAT FORD IS NOW KNOWN FOR.

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