NHTSA Complaint #10007856 — 2002 VOLVO S60

I PURCHASED MY NEW 2002 S60 AWD VEHICLE ON NOVEMBER 17, 2002 WITH 76 MILES ON IT AT BOSTON VOLVO VILLAGE IN BOSTON MA. SOON AFTER, I STARTED TO NOTICE VIBRATIONS AND HEAR NOISES, WHICH APPEARED TO BE COMING FROM UNDERNEATH THE GAS PETAL. I SCHEDULED MY FIRST OIL CHANGE FOR WEDNESDAY JANUARY 29TH WITH 3178 MILES ON IT. WHILE MY OIL CHANGE WAS BEING DONE, I ALSO WANTED THESE PROBLEMS INVESTIGATED AND FIXED. ON WEDNESDAY AFTERNOON, I RECEIVED A MESSAGE THAT MY CAR WAS READY TO BE PICKED UP. WHEN MY HUSBAND AND I DROVE DOWN TO BOSTON TO PICK UP THE CAR, MY HUSBAND WAS INFORMED THAT NO PROBLEMS WERE DISCOVERED CONCERNING THE NOISE I WAS HEARING. HOWEVER, THERE IS STRUCTURAL DAMAGE TO THE SUB-FRAME OF THE VEHICLE AND THAT IT THE DAMAGE OCCURRED WHILE THE VEHICLE WAS IN MY POSSESSION. WE KNOW THIS NOT TO BE TRUE SINCE I AM SOLE DRIVER OF THE CAR. THE SERVICE DEPARTMENT PROCEEDED TO CHARGE A $90 PARTS AND LABOR FEE BEFORE WE COULD TAKE THE CAR OF THE LOT. WHAT IS THE WARRANTY FOR? THE FOLLOWING MORNING, WHEN I BEGAN TO PUT MY 7 MONTH OLD BABY''S STROLLER IN MY TRUNK, I WAS EVEN MORE FRUSTRATED TO SEE THAT A PIECE OF MY CAR WAS IN MY TRUNK. I LEFT 2 MESSAGES TO GARY IN THE SERVICE DEPARTMENT EXPLAINING THAT I WAS UPSET THAT THIS PIECE WAS IN MY TRUNK, AND CONCERNED OF THE SAFETY OF DRIVING THE CAR, ESPECIALLY WITH MY BABY. UNFORTUNATELY, MY CALL WAS NOT RETURNED. I THEN CALLED HANK, CUSTOMER SATISFACTION MANAGER ON SATURDAY MORNING. AGAIN, HE WAS UNABLE TO ASSIST ME AND OF COURSE, I DID NOT RECEIVE A PHONE CALL BACK. I PURCHASED MY VEHICLE BASED ON THE SAFETY OF THE VEHICLE HOWEVER; I DO NOT FEEL SAFE. I BELIEVE THAT THIS DAMAGE WAS CAUSED PREVIOUS TO MY PURCHASE DUE TO THE CAR BEING USED AS A TEST DRIVE VEHICLE, OR POSSIBLY DONE BY A MECHANIC AT THE DEALERSHIP. WE ARE LOOKING FOR THE DEALERSHIP TO REPLACE THE CAR BUT THEY WILL NOT TALK TO US OR RETURN CALLS.