NHTSA Complaint #10006547 — 2003 MITSUBISHI SPYDER

THE PAINT ON MY NEW VEHICLE BEGAN PEELING OFF THE HOOD IN QUARTER-SIZED CHUNKS AS I WAS WASHING IT BY HAND. ALTHOUGH THE DEALER INITIALLY ATTEMPTED TO DENY RESPONSIBILITY, THEY RELUCTANTLY AGREED TO REPAINT HOOD, ACKNOWLEDGING THAT THERE WAS AN "ADHERENCE ISSUE." I DISCOVERED THROUGH A SOURCE IN THE MITSUBISHI FACTORY THAT THERE WAS A "LOT" OF CARS THAT THEY FAILED TO PLACE AN E-SEAL ON PRIOR PAINTING. WHEN MY VIN WAS CHECKED, MY SOURCE DISCOVERED THAT IT WAS ONE OF THE VEHICLES IN THAT "LOT." I WAS TOLD TO EXPECT FURTHER PAINT ISSUES WITH THE DOORS IN THE NEAR FUTURE BY THIS SOURCE. THIS INFORMATION WAS NOT DISCLOSED TO ME PRIOR TO PURCHASE OR WHEN I TOOK THE VEHICLE IN FOR REPAIR. IN FACT, IT WAS ONLY MY PERSISTENCE THAT RESULTED IN MY VEHICLE'S HOOD BEING REPAINTED. THE VEHICLES IN THE LOT SHOULD BE RECALLED ! I PAID OVER $31,000.00 FOR THIS VEHICLE, AND I SHOULD NOT HAVE TO BE CONCERNED ABOUT DEFECTIVE AND/OR SHODDY PAINTING AT THE FACTORY. PLEASE HELP ME FIND THIS INTERNAL MEMORANDA THAT GOVERNS MY VEHICLE SO I CAN FURTHER PURSUE THIS ISSUE WITH THE MANUFACTURER. OR, IF YOU CAN BE OF ASSISTANCE IN RECTIFYING THIS COVER-UP., I WOULD BE VERY GRATEFUL. MY DREAM CAR HAS TURNED OUT TO BE A REAL DISAPPOINTMENT. DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS--------770771. *AK *NLM