NHTSA Complaint #10005405 — 2000 INFINITI G20

BOUGHT NEW CAR,NEVER IN AN ACCIDENT.EXCLT COND EXPT TOP COAT PAINT IS PEELING FROM HOOD ROOF TRUNK.WAS SENT TO A SPECIALIST AND THEY INFORMED ME THAT IT COULDN'T BE CHEMICALS BECAUSE IF CHEMS HAD FALLEN ON THE CAR IT WOULD HAVE EATEN THRU ALL COATS.11/22/02 TOOK THE CAR TO JOE VALENTI LYNNE'S INFINITI HE TOOK DIG PICS, SUBMITTED THEM TO INFINITI.12/3 CLAIMED THAT IT WAS BIRD DROPPINGS OR CHEMS HAD FALLEN ON CAR.TOLD JOE WHY DOES IT CONTINUE TO APPEAR IN DIFF. LOCATIONS & IT DIDN'T EAT ALL THE WAY THRU PAINT.HE SAID THAT THE CASE WAS CLOSED.CALLED CUST SVC DARRYL IN REGARDS TO THE DECISION.DARRYL SAID,JOE CLAIMED THE CAR HAD CHEM DAMAGE.12/6 CALLED JOE HE SAID HE NEVER SAID THAT.12/11SPOKE TO DEBORA FREDRICK (SUP CUST SVC), SAID JOE WAS LYING.NOTHING RESOLVED.12/16 KIRK QUINONES SVC MGRINFINITI TOLD ME WILL CALL INFINITI TO SEE IF SOMEONE WILL LOOK AT THE CAR IN PERSON.12/17 KIRK CALLED AND TOLD ME THAT THEY SAID HE WILL LOOK AT CAR,IF HE DETERMINED IT WASN'T CHEMS,THEY WOULD SEND SOMEONE FROM INFINITI TO LOOK AT CAR.12/18 TOOK CAR TO KIRK FOR INSPECT. SAID HE WAS QUALIFIED TO LOOK AT PAINT.HE DETERMINED IT COULDN'T BE CHEMS.REPORTED IT AS BLISTERING.SAID HE WILL SUBMIT INFO & WILL CALL BACK TOM.1/8/03 SAID HE HAD FORGOTTEN ABOUT ME AND HE WAS CALLING INFINITI NOW.1/10 KIRK CALLED &TOLD ME THAT THE INSPECTOR WILL COME TO SEE CAR.SCHEDULED MEETING 1/16 10AM.1/16 ARRIVED AT DLR 10AM.KIRK SAID TO HAVE A SEAT INSPC SHOULD BE ARRIVING & TOOK MY CAR KEYS.10:30 AM, KIRK INFORMED ME THAT THE INSPCTR WAS LOST AND WILL BE HERE SOON.TOLD KIRK TO MAKE SURE TO COME & GET ME.APPROX11AM KIRK RETURNED W/ MY KEYS & SAID I WAS DONE.NEVER GOT ME.SAIDTHEY JUST TOOK PICS.1/20 KIRK CALLED ME &SAID CLAIM WAS DENIED DUE TO CHEMS.I ASKED HOW, HE AND THE SPECIALIST SAID SAME THING.HE SAID THAT THERE IS NOTHING MORE TO DO,DECISION IS FINAL