NHTSA Complaint #10005004 — 1998 FORD WINDSTAR

I HAVE A 98 FORD WINDSTAR FAMILY VAN VIN# [XXX] I PURCHASED THE VAN IN JUNE OF 2002 IT IS STILL UNDER WARRANTY AND HAD A FULL INSPECTION BY THE SERVICE DEPT ACCORDING TO THE DEALERSHIP WHEN PURCHASED, I WAS DRIVING BY MYSELF ON A SUNDAY RETURNING FROM VISITING MY ELDERLY PARENTS AND AS I WAS DRIVING THE INTERSTATE A HUGE NOISE SCARED ME AND I LOOKED TO THE REAR OF THE VAN AND A WINDOW ON THE PASSENGER SIDE REAR VENT WINDOW WAS GONE, THE TEMP WAS VERY COLD AND NO ONE WAS AROUND IT THANK GOODNESS, IT COULD HAVE AT A DIFFERENT TIME COST A MOTORCYCLE RIDER OR ANYONE IT COULD OF HIT THEIR LIFE OR SERIOUS INJURY, I TOOK THE VAN TO THE FORD DEALERSHIP I BOUGHT IT FROM AND EXPLAINED WHAT HAPPENED FOR THEM TO REPORT AND ALSO EXPLAINED I SHOULD NOT HAVE TO PAY FOR THE REPAIR, I HAD TO PAY FOR IT AND CONTACTED THE FORD MOTOR CO THREE TIMES AND THEY DO NOT SEEM TO BELIEVE THEY SHOULD TAKE CARE OF THIS ISSUE, IT WAS A ELECTRIC WINDOW LATCH THAT MOVES THE WINDOW IN AND OUT AS A VENT THAT MALFUNCTIONED AND BROKE, IT IS ALSO THE ONLY THING THAT HOLDS IT IN. I BELIEVE I COULD NOT HAVE ANTICIPATED THIS TO HAPPEN AND IT WAS CLEARLY A DEFECT AND I SHOULD BE REIMBURSED AND SOME NOW THAT THEY HAVE CAUSED ME SO MUCH AGGRAVATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR