NHTSA Complaint #10003294 — 1998 LINCOLN TOWN CAR ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10003294
Vehicle	1998 LINCOLN TOWN CAR
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	January 19, 2003
Date Filed	January 23, 2003
Mileage	89,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

I HAVE A 1998 LINCOLN TOWNCAR. ON JANUARY 11TH, MY CAR WAS BEING SERVICED FOR AN OIL CHANGE. THE MECHANIC NOTIFIED ME THAT THE HEADGASKET WAS LEAKING AT THE 4TH CYLANDER AND ADVISED ME TO TAKE IT TO THE DEALER. THE DEALER CHARGED ME $300.00 AND STATED IN WRITING THAT NOTHING WAS WRONG WITH THE HEAD GASKET. ON JANUARY 19, MY CAR STOPPED RUNNING AND I HAD TO HAVE IT TOWED TO THE DEALER. THE NEXT DAY I WAS NOTIFIED THAT IT WAS MY HEADGASKET AND THEY OVERLOOKED THE LEAK AT THE EXACT LOCATION I TOLD THEM BASED ON MY MECHANICS ADVISE. NOW THEY WANT AN ADDITIONAL $1200.00 TO FIX THE PROBLEM. MY MECHANIC ADVISED ME THAT THIS IS A COMMON PROBLEM FOR THIS VEHICLE AND TO FILE A COMPLAINT AGAINST THE DEALER. MY CONCERN IS NOW THE ENGINE MAY HAVE BEEN DAMAGED BY THE LACK OF PROPER ATTENTION BY THE DEALER.

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