NHTSA Complaint #10002955 — 1999 FORD EXPLORER

SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT issue reported to NHTSA

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Complaint Details

ODI Number	10002955
Vehicle	1999 FORD EXPLORER
Component	SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
Date of Incident	January 13, 2003
Date Filed	January 19, 2003
Mileage	53,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IN

Consumer Description

I WAS TOLD BY ALDERMAN FORD THAT THE BALL JOINTS ON MY FORD EXPLORER WERE IN A FAILURE CONDITION AT 53000 MILES--"UNSAFE TO DRIVE". THIS CAR HAS HAD NORMAL DRIVING USE. I WAS TOLD THAT FORD'S CHOICE OF "SEALED BALL JOINTS" WAS THE REASON FOR THE FAILURE-PRONE BALL JOINTS, AND THAT THIS IS "NORMAL". ARE ALL EXPLORERE USERS IN THIS ENDANGERED POSITION? IF SO, IS A RECALL NECESSARY? IS THERE A WAY YOU CAN CHECK HOW MANY OWNERS HAVE HAD TO REPLACE THESE BAD JOINTS? MY 91 EXPLORER WENT 135000 MILES WITHOUT BALL JOINT PROBLEMS. BALL JOINT FAILURE AT SPEED IS DANGEROUS. THANK YOU FOR YOUR HELP.

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#10109051 — January 27, 2005 — DEALERSHIP INFORMED THE CONSUMER OF THE WORN OUT LOWER FRONT BALL JOINT ON THE DRIVER/PASSENGER SIDES. DEALERSHIP W...

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