NHTSA Complaint #10002950 — 2002 DODGE CARAVAN

ON NOVEMBER 27, 2002 I PURCHASED A USED DODGE CARAVAN 2002 THAT WOULD NOT STAY ON AND IT HAS BEEN IN AND OUT OF SERVICE SINCE THEN. TODAY JAN 19,2003 IT IS IN SERVICE SINCE LAST MONDAY AND I HAVE NOT RECEIVED A PHONE CALL OR ANYTHING OF THE SORT. THIS VAN HAS HAD THIS PROBLEM SINCE THE BEGINNING AND NOONE WILL HELP ME. IT HAS TURNED OFF THREE TIMES AND I WENT TO SPEAK TO MY SALES REP TOM ZULLI WHO DID NOT HELP THEN I SPOKE TO MIKE IN SERVICE AND HE DOES NOT HELP AND ROB UPSON THE GENERAL MANAGER WHO WAS VERY NASTY BECAUSE I ASKED HIM FOR A REPLACEMENT VAN OR A REFUND. THE NAME OF THE DEALERSHIP IS NEIL DODGE AT 1788 ROUTE 112, MEDFORD NY 11763. I FEEL AS IF IF I DO NOT HAVE ANY RIGHTS I HAVE REPORTED THEM TO BETTER BUSINESS BUREAU AND CONSUMER AFFAIRS, DAIMLER CHRYSLER NOONE IS HELPING ME. I GAVE A 10,000 DEPOSIT AND I HAVE DRIVEN MY VAN A TOTAL OF ONE WEEK AND I AM GOING ON MY SECOND PAYMENT BUT I DO NOT HAVE MY VAN. THIS LAST TIME I PICKED IT UP AFTER IT BEING IN SERVICE FOR 3 THREE WEEKS THE VERY NEXT DAY IT WOULD NOT TURN ON. WHEN I CALLED NEIL DODGE IT TOOK THEM 3 DAYS TO PICK IT UP AND WHEN THEY DID, I HAD TO CALL MORE THAN 5 TIMES THAT DAY. THEY HAVE HAD THE VAN OVER A WEEK AND STILL NOT ONE CALL. THEY HAVE GIVEN ME A RENTAL IN THE MEANTIME AND ACCORDING TO ROB UPSON THEY DO NOT HAVE TO. IT WAS DONE AS A FAVOR. THE CATCH TO THIS RENTAL IS THAT I HAVE TO PAY $13.00 A DAY FOR INSURANCE SINCE 12/28/02. I STILL HAVE THE RENTAL BECAUSE MY VAN IS STILL IN REPAIRS AND NOONE KNOWS WHAT IS WRONG WITH THE VAN. WHEN I PURCHASED THE VAN MR. TOM ZULLI TOLD ME THE PRIOR OWNER OF THIS VAN RETURNED IT BECAUSE HE COULD NO LONGER AFFORD TO PAY IT. WHEN I CALLED DAIMLER CHRYSLER THEY INFORMED ME IT WAS A RENTAL, OF COURSE THEY GAVE ME A PAPER SAYING SO, WHICH I SIGNED NOT KNOWING BUT THEY GAVE MORE THAN 10 FORMS TO SIGN HOW WAS I SUPPOSED TO KNOW THAT I WAS BEING TRICKED. PLEASE HELP ME AS I AM FEELING VERY HELPLESS AND AS IF I DO NOT HAVE ANY RIGHTS AT ALL.