NHTSA Complaint #10000747 — 2000 FORD FOCUS

THE KEY WOULD NOT TURN THE IGNITION WAS LOCKED IN PLACE IT WOULD NOT MOVE AT ALL AND THE STEERING WHEEL WAS LOCKED. I CALLED ROADSIDE ASSISTANCE AND THEY TOLD ME IT WAS A COMMON PROBLEM, IN FACT, THEY TOLD ME WHAT KIND OF CAR I HAD BEFORE I TOLD THEM, AND THEY SAID THEY NO LONGER COME OUT ON THAT DEFECT. THEY SAID THERE ARE A LOT OF PROBLEM WITH THESE MODELS AND THEY HAD MANY CALLS ON THE FORD FOCUS . I AM JUST OUT OF WARRANTY PERIOD WHICH IS 36000. I DON'T FEEL THIS IS MY FAULT. I FEEL IT IS A DEFECT WITH THE PRODUCT. I HAVE HAD SEVERAL OTHER PROBLEMS FOR WHICH FORD REFUSES TO OWN UP TO, AND I FEEL THE PUBLIC IS BEING SHAMMED WITH THEIR CLAIMS THAT THIS IS THE #1 CAR THEY SELL. THE STEERING WHEEL IS LOCKED AND I AM STUCK WITHOUT BEING ABLE TO MOVE MY CAR. HOW COULD I EXPECT THIS TO HAPPEN, I FEEL THIS IS A FORD PROBLEM, I DON'T FEEL THAT I SHOULD HAVE TO PAY (NOTE: THIS HAPPENED JAN 6, 2003, BUT YOUR SITE ONLY GOES TO 2002, THEREFORE, I HAD TO USE DEC 31, OTHERWISE I COULD NOT CONTINUE).