NHTSA Complaint #10000489 — 1998 DODGE RAM 2500 STEERING

Complaint Details

ODI Number	10000489
Vehicle	1998 DODGE RAM 2500
Component	STEERING
Date of Incident	December 1, 2002
Date Filed	January 3, 2003
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WA

Consumer Description

I HAVE RECENTLY EXERIENCED WHAT I WOULD DESCRIBE AS A "WANDERING FRONT END" ON MY '98 RAM. I HAD A LOCAL DEALER LOOK AT THE PROBLEM. THEY SPENT 0.60 HRS DIAGNOSING A "SLIGHTLY WORN LOWER COLUMN SHAFT". THEY WERE QUICK TO POINT OUT THAT THIS MAY NOT FIX THE PROBLEM AND THAT PERHAPS I SHOULD CONTINUE DRIVING THE VEHICLE IN HOPE THAT THE SYMPTOMS WOULD BECOME MORE EVIDENT. I DECLINED ANY REPAIR. I LATER WENT "ON-LINE" AND WAS SURPRISED TO FIND A TECHNICAL SERVICE BULLETIN ON THE SUBJECT. (TSB 19-10-97 - "STEERING WANDER") IN ADDITION, I FOUND AN ENTIRE WEB SITE DEDICATED TO THIS PHENOMENA. (KEY SEARCH, DODGE RAM) THE STORIES ARE VERY SIMILAR TO WHAT I AM EXPERIENCING AND SOME ARE MUCH WORSE - SCARY! I E-MAILED DAIMLER CHRYSLER AND ASKED IF THEY WERE CONSIDERING ANY SORT OF CORRECTIVE ACTION. THEIR ANSWER WAS NO. TS

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