NHTSA Complaint #10000438 — 2000 DODGE GRAND CARAVAN POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10000438
Vehicle	2000 DODGE GRAND CARAVAN
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	December 14, 2002
Date Filed	December 31, 2002
Mileage	58,822 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OK

Consumer Description

TRANSMISSION FAILURE OCCURRED AT 58,822 MILES ON THE 2000 DODGE GRAND CARAVAN I OWN. THE PROBLEM WITH MY TRANSMISSION WAS THAT THE SPLINES OF THE FRONT PLANETARY STRIPPED BECAUSE THEY WERE MADE WITH A SOFTER METAL THAN THE UNDERDRIVE CLUTCH HUB. I FEEL THIS IS A DESIGN FLAW THAT DAIMLER CHRYSLER SHOULD ADDRESS. WHEN I CONTACTED DAIMLER CHRYSLER, I WAS TOLD THE PROBLEM WAS MY FAULT, BECAUSE I HAD NOT CHANGED THE TRANSMISSION FLUID AT THE RECOMMENDED SERVICE INTERVAL, AND I WAS 22,000 MILES OUTSIDE OF WARRANTY. HOWEVER, THERE IS NOT A TRANSMISSION FLUID I AM AWARE OF THAT WILL MAKE THOSE SPLINES STRONGER. TS

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