NHTSA Complaint #10000264 — 1999 MERCURY COUGAR

I HAVE A 1999 MERCURY COUGAR. I TOOK MY CAR TO MY MECHANIC TO FIND OUT WHAT WAS WRONG WITH MY HEATER THEY TOLD ME BEFORE THEY DID ANYTHING TO CONTACT FORD BECAUSE THERE WAS A RECALL ON MY CAR FOR THE SAME EXACT PROBLEM. I CONTACTED FORD AND THEY FIRST TOLD MY THAT THERE WAS NO RECALL. AFTER I PRESENTED THEM WITH THE RECALL NUMBERS THEY THEN INFORMED ME THAT THERE WAS A SUCH RECALL, BUT THAT MY CAR WOULD NOT BE COVERED UNDER THE RECALL. ON YOUR WEB-SITE THERE IS A SECTION ON THE RECALL ON THE SAME YEAR MAKE AND MODEL AS MY CAR. IT NOTES THAT 342,962 MERCURY COUGARS HAVE BEEN AFFECTED BY THIS I DON'T UNDERSTAND HOW THEY CAN REFUSE TO PROVIDE MY WITH THE RECALL ALSO.