Vehicle Safety Data

2019 VAN HOOL CX45 — Problems, Recalls & Safety Data

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N/A

Safety Rating

1

Owner Complaint

1

Recall

ACTIVE RECALL

4

Service Bulletins

0

Investigations

Overview of the 2019 VAN HOOL CX45

The 2019 VAN HOOL CX45 has received a total of 1 safety complaint filed with the National Highway Traffic Safety Administration (NHTSA). There have been 2 recall campaigns affecting this vehicle, covering issues with FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL. 4 technical service bulletins have been issued by Van Hool N.V. for this model year. The most commonly reported problem area is the Engine And Engine Coolingexhaust Systememission Control (1 complaint).

Recalls for the 2019 VAN HOOL CX45

NHTSA has recorded 2 recalls for the 2019 VAN HOOL CX45, potentially affecting up to 1,362 vehicles.

Recall 21V385000 — FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL

| 681 vehicles affected

Defect: Van Hool N.V. (Van Hool) is recalling certain 2018-2021 CX35, TDX25, 2018-2019 CX45, TX45, 2021 AG300, and 2018 TD925 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on July 30, 2021. Owners may contact Van Hool customer service at 1-877-427-7278 or 1-407-656-7977. Van Hool's number for this...

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Recall 21V385000 — FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL

| 681 vehicles affected

Defect: Van Hool N.V. (Van Hool) is recalling certain 2018-2021 CX35, TDX25, 2018-2019 CX45, TX45, 2021 AG300, and 2018 TD925 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on July 30, 2021. Owners may contact Van Hool customer service at 1-877-427-7278 or 1-407-656-7977. Van Hool's number for this...

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Owner Complaints for the 2019 VAN HOOL CX45

1 complaint has been filed with NHTSA for the 2019 VAN HOOL CX45. Below is a breakdown by vehicle component.

Engine And Engine Coolingexhaust Systememission Control
Complaints: 1

Most Recent Complaints

#11515965 | ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL | | N/A miles
I am writing to you on behalf of our company and the other 2000 Motorcoach operators that make up the motorcoach industry in the United States. This letter is to inform you of an extremely negligent issue related to safety risks that have been effecting our industry for quite some time and was recently over ruled by EPA. Since 2008 Heavy Duty Diesel Engines have been subject to lower emission standards and have been fitted with SCR systems to help reduce emission output. We are very committed to reducing emission, but the original ruling placed an undue burden on operators to diagnose and fix and SCR related trouble code within 4 hours before a vehicle is crippled “derated” to 5 mph while operating. Our industry expressed great concern and since this was mandated by the EPA we had to conform to the rule. However, last year we worked with EPA to develop are more appropriate “derate schedule” that would give us flexibility and more time to make the needed repair. It is almost impossible to find service facilities to repair while on the road. Most of our passengers travel long distances and many times through the night in remote areas. EPA recognized the dangers and hazards this puts us and our passenger safety at risk. So, EPA wisely rewrote the ruling giving us 80 hours prior to experiencing a derate. We were content with what was given, however there is now an added challenge that we are facing and hoping you can offer your input in regards to this subject. Now the EPA has permitted field fixes to recalibrate, we approached the Engine Manufacturers, who have out right denied the recommended changes. We feel this is extremely careless and threatens our passenger safety. We are carrying up to 56 passengers, mostly school aged children and academic/athletic groups. To suddenly slow a passenger vehicle down due to a faulty sensor is just an accident waiting to happen. If and WHEN and accident happens, that results in injury or deaths, we believe the eng

Safety Rating for the 2019 VAN HOOL CX45

NHTSA has not yet tested the 2019 VAN HOOL CX45 in its New Car Assessment Program.

Technical Service Bulletins for the 2019 VAN HOOL CX45

Van Hool N.V. has issued 4 technical service bulletins (TSBs) for the 2019 VAN HOOL CX45. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

SB1763 — EQUIPMENT

Service records have shown that the tabs at the bottom of the fuel tank compartment door are subject to breakage.To address these issues, Van Hool has released stainless steel brackets to replace the aluminium tabs at the bottom of the door.

SB1577 — ELECTRICAL SYSTEM:WIRING

To change and reroute alternator ground cables. It has been reported that ground cables of both AC172 alternators are too close to the exhaust pipe and turbocharger. The ground cables insulation might suffer damage due to excessive heat.

SB1580 — STRUCTURE

California proposition 65 decal. Vehicles delivered to the State of California from January 2018 onwards must have the California proposition 65 decal installed at the inside of the vehicle near the upper right or left corner of the driver's window.

SB1595A — SERVICE BRAKES, AIR

Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or leaks in the system. The tests give you a general idea of the system condition. The procedures described in this service bulletin are applicable to CX45 vehicles.

NHTSA Investigations for the 2019 VAN HOOL CX45

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the VAN HOOL CX45

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Other VAN HOOL Models

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