2011 THOR MOTOR COACH SERRANO — Problems, Recalls & Safety Data
N/A
Safety Rating
4
Owner Complaints
3
Recalls
0
Service Bulletins
0
Investigations
Overview of the 2011 THOR MOTOR COACH SERRANO
The 2011 THOR MOTOR COACH SERRANO has received a total of 4 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with EQUIPMENT, ELECTRICAL SYSTEM. The most commonly reported problems involve the Electrical System (1 complaint), Electrical Systemwiring (1 complaint), and Engine (1 complaint).
Recalls for the 2011 THOR MOTOR COACH SERRANO
NHTSA has recorded 3 recalls for the 2011 THOR MOTOR COACH SERRANO, potentially affecting up to 118,117 vehicles.
Recall 17V758000 — EQUIPMENT
| 110,400 vehicles affected
Defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach...
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or...
View full details →Recall 17V544000 — ELECTRICAL SYSTEM
| 124 vehicles affected
Defect: Thor Motor Coach (TMC) is recalling certain 2010-2011 Hurricane, and 2011 Serrano and Windsport motorhomes. The affected vehicles are wired to be powered by a generator and are equipped with an Iota ITS-50R transfer switch that may fail when exposed to elevated electrical loads and used in higher temperatures.
Consequence: The transfer switch may overheat, increasing the risk of a fire.
Remedy: TMC will notify owners, and dealers will replace the Iota ITS-50R transfer switch with a transfer switch from another manufacturer, free of charge. The recall began on September 7, 2017. Owners may contact TMC customer service at 1-877-500-1020. Thor's number...
View full details →Recall 13V265000 — ELECTRICAL SYSTEM
| 7,593 vehicles affected
Defect: Thor Motor Coach (Thor) is recalling certain model year 2006-2013 Windsport, model year 2006-2010 Magellan, model year 2007-2013 Hurricane, model year 2009-2013 Serrano and model year 2011-2013 A.C.E motorhomes. The motorhomes are equipped with an RV Custom Products Battery Control Center (BCC) which may experience a failure while the motorhome is in motion.
Consequence: If the BCC fails, all power may be lost to the motorhome chassis, including all lighting, making the vehicle very difficult to operate, increasing the risk of a crash.
Remedy: Thor will notify owners, and dealers will rewire the BCC free of charge. The recall began on July 30, 2013. Customers may contact Thor at 1-877-855-2867. Thor's recall campaign number is RC000077.
View full details →Owner Complaints for the 2011 THOR MOTOR COACH SERRANO
4 complaints have been filed with NHTSA for the 2011 THOR MOTOR COACH SERRANO. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Electrical Systemwiring | 1 | 0 | 1 | 0 | 0 |
| Engine | 1 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
TL* THE CONTACT OWNS A 2011 THOR SERRANO. WHILE THE VEHICLE WAS STATIONARY, THE TRANSFER SWITCH LOCATED UNDER THE BED COMPARTMENT FAILED AND AN ODOR OF SMOKE WAS DETECTED. THE CONTACT'S HUSBAND SMELLED ELECTRICAL WIRES BURNING INSIDE THE TRANSFER SWITCH COMPARTMENT. THE MOTOR HOME WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TRANSFER SWITCH. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2011 THOR SERRANO 31X. WHILE DRIVING 50 MPH, THE INSTRUMENT PANEL LIGHTS SHUT OFF AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED ITSELF WITHIN THREE SECONDS. IN ADDITION, THE WINDSHIELD WIPERS FAILED AGAIN WHILE DRIVING VARIOUS SPEEDS. KINGS CAMPERS OF WAUSAU, WISCONSIN WAS MADE AWARE OF THE FAILURES AND CONTACTED THE MANUFACTURER (THOR) FOR ASSISTANCE. THE DEALER COULD NOT DETERMINE WHETHER OR NOT THE FAILURE WAS FROM THE CHASSIS OR THE MOTOR HOME ITSELF. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V265000 (ELECTRICAL SYSTEM) AS STATED BY THE DEALER AND THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
TL* THE CONTACT OWNS A 2011 THOR SERRANO 31X. WHILE DRIVING 50 MPH, THE INSTRUMENT PANEL LIGHTS SHUT OFF AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED ITSELF WITHIN THREE SECONDS. IN ADDITION, THE WINDSHIELD WIPERS FAILED AGAIN WHILE DRIVING VARIOUS SPEEDS. KINGS CAMPERS OF WAUSAU, WISCONSIN WAS MADE AWARE OF THE FAILURES AND CONTACTED THE MANUFACTURER (THOR) FOR ASSISTANCE. THE DEALER COULD NOT DETERMINE WHETHER OR NOT THE FAILURE WAS FROM THE CHASSIS OR THE MOTOR HOME ITSELF. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V265000 (ELECTRICAL SYSTEM) AS STATED BY THE DEALER AND THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
TL* THE CONTACT OWNS A 2011 THOR SERRANO 31X. WHILE DRIVING 50 MPH, THE INSTRUMENT PANEL LIGHTS SHUT OFF AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED ITSELF WITHIN THREE SECONDS. IN ADDITION, THE WINDSHIELD WIPERS FAILED AGAIN WHILE DRIVING VARIOUS SPEEDS. KINGS CAMPERS OF WAUSAU, WISCONSIN WAS MADE AWARE OF THE FAILURES AND CONTACTED THE MANUFACTURER (THOR) FOR ASSISTANCE. THE DEALER COULD NOT DETERMINE WHETHER OR NOT THE FAILURE WAS FROM THE CHASSIS OR THE MOTOR HOME ITSELF. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V265000 (ELECTRICAL SYSTEM) AS STATED BY THE DEALER AND THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Safety Rating for the 2011 THOR MOTOR COACH SERRANO
NHTSA has not yet tested the 2011 THOR MOTOR COACH SERRANO in its New Car Assessment Program.
Technical Service Bulletins for the 2011 THOR MOTOR COACH SERRANO
No technical service bulletins have been reported for this vehicle.
NHTSA Investigations for the 2011 THOR MOTOR COACH SERRANO
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the THOR MOTOR COACH SERRANO
- 2009 THOR MOTOR COACH SERRANO — 0 complaints
- 2010 THOR MOTOR COACH SERRANO — 0 complaints
- 2011 THOR MOTOR COACH SERRANO (current)
- 2012 THOR MOTOR COACH SERRANO — 0 complaints
- 2013 THOR MOTOR COACH SERRANO — 0 complaints
Other THOR MOTOR COACH Models
- THOR MOTOR COACH HURRICANE — 63 total complaints
- THOR MOTOR COACH PALAZZO — 55 total complaints
- THOR MOTOR COACH WINDSPORT — 55 total complaints
- THOR MOTOR COACH A.C.E. — 50 total complaints
- THOR MOTOR COACH CHALLENGER — 43 total complaints
- THOR MOTOR COACH MIRAMAR — 39 total complaints
- THOR MOTOR COACH OUTLAW — 34 total complaints
- THOR MOTOR COACH FOUR WINDS — 31 total complaints