2020 PROTERRA ZX5 — Problems, Recalls & Safety Data
N/A
Safety Rating
0
Owner Complaints
6
Recalls
29
Service Bulletins
0
Investigations
Overview of the 2020 PROTERRA ZX5
The 2020 PROTERRA ZX5 has received a total of 0 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 7 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM. 29 technical service bulletins have been issued by Proterra, Inc. for this model year.
Recalls for the 2020 PROTERRA ZX5
NHTSA has recorded 7 recalls for the 2020 PROTERRA ZX5, potentially affecting up to 2,587 vehicles.
Recall 23V697000 — ELECTRICAL SYSTEM
| 238 vehicles affected
Defect: Proterra Operating Company, Inc. (Proterra) is recalling certain 2019-2022 40' and 35' Catalyst 800V transit buses equipped with ProDrive 1.0, and 40' and 35' ZX5 800V transit buses equipped with ProDrive 1.0. A transistor inside the inverter may overheat and fail, which can result in a loss of power steering and drive power.
Consequence: A loss of power steering and/or drive power increases the risk of a crash.
Remedy: Dealers will replace the inverter, free of charge. Owner notification letters were mailed December 16, 2023. Owners may contact Proterra customer service at 1-864-438-0000.
View full details →Recall 24V655000 — ELECTRICAL SYSTEM
| 483 vehicles affected
Defect: Phoenix Motorcars (Phoenix) is recalling certain 2019-2021 800V Catalyst and 2020-2022 ZX5 transit buses. The vehicle controller software may allow the electrical circuit for the radiator fan to overheat.
Consequence: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed October 15, 2024. Owners may contact Phoenix customer service at 1-909-987-0815.
View full details →Recall 24V655000 — ELECTRICAL SYSTEM
| 483 vehicles affected
Defect: Phoenix Motorcars (Phoenix) is recalling certain 2019-2021 800V Catalyst and 2020-2022 ZX5 transit buses. The vehicle controller software may allow the electrical circuit for the radiator fan to overheat.
Consequence: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed October 15, 2024. Owners may contact Phoenix customer service at 1-909-987-0815.
View full details →Recall 23V078000 — VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
| 252 vehicles affected
Defect: Proterra Operating Company, Inc. (Proterra) is recalling certain 2020-2022 35" Catalyst, 35" ZX5, and 40" ZX5 vehicles. The windshield wiper motors may operate intermittently or may fail to operate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 104, "Windshield Wiping and Washing Systems."
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will replace the wiper motors, free of charge. Owner notification letters were mailed April 3, 2023. Owners may contact Proterra customer service at 1-864-438-0000.
View full details →Recall 22V855000 — PARKING BRAKE
| 386 vehicles affected
Defect: Proterra Operating Company, Inc. (Proterra) is recalling certain 2020-2021 Catalyst and 2019-2022 ZX5 transit buses. Back pressure in the shared air exhaust for the pneumatic ride height system and parking brake control valve may engage the parking brake while the vehicle is in motion.
Consequence: Unintentional engagement of the parking brake increases the risk of a crash.
Remedy: Proterra will install a redesigned air circuit, free of charge. Owner notification letters were mailed on December 21, 2022. Owners may contact Proterra's customer service at 1-864-438-0000.
View full details →Recall 22V114000 — STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
| 724 vehicles affected
Defect: Proterra, Inc. (Proterra) is recalling certain 2017-2019 35 foot Catalyst E2, 2017-2019 40 foot E2, 2020-2021 35 foot RR, 2019-2020 40 foot RR, 2019-2022 40 foot ZX5, and 2020-2022 35 foot ZX5 buses. The plexus adhesive between the torque limiter plate and the bus body may be insufficient, causing the bolts that secure the steering gearbox to loosen.
Consequence: A loose steering gearbox can cause a loss of steering control, increasing the risk of a crash.
Remedy: Dealers will install a mechanical fastener and new bolts on the steering gearbox, and install a new torque plate, as necessary, free of charge. Owner notification letters were mailed October 7, 2022. Owners may contact Proterra's customer service at 1-864-438-0000.
View full details →Recall 21V040000 — STRUCTURE:BODY
| 21 vehicles affected
Defect: Proterra, Inc. (Proterra) is recalling certain 2020-2021 40' ZX5 vehicles. These vehicles have a front fender flare which may cause mud, dirt, debris, rain and snow to splash onto the driver's side window and mirror.
Consequence: Driver visibility may become impeded, increasing the risk of a crash.
Remedy: Proterra will notify owners, and dealers will install a retrofit fender flare, free of charge. The recall began February 9, 2021. Owners may contact Proterra customer service 1-864-438-0000. Proterra's number for this recall is SC-21-13.
View full details →Owner Complaints for the 2020 PROTERRA ZX5
No complaints have been filed with NHTSA for the 2020 PROTERRA ZX5.
Safety Rating for the 2020 PROTERRA ZX5
NHTSA has not yet tested the 2020 PROTERRA ZX5 in its New Car Assessment Program.
Technical Service Bulletins for the 2020 PROTERRA ZX5
Proterra, Inc. has issued 29 technical service bulletins (TSBs) for the 2020 PROTERRA ZX5. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SC-24-009 — ENGINE
Software update for the 800vRRs Vehicle and Body Software to reduce the radiator fan current draw to 80%. Additionally corrects a bug to properly route ESM faults away from the coolant light icon.
SC-23-054 — SERVICE BRAKES
Relocation of the air compressors intake as well as adding a preliminary filter at the top of the air intake.
FC-23-140 — POWER TRAIN
Service bulletin fleet check for the transit buses due to potential missing split blocks on DuoPower Vehicles.
SC-22-134 — FUEL/PROPULSION SYSTEM
Replaces curb side Duopower motor when failure occurs.
SC-23-136 — ELECTRICAL SYSTEM
This procedure describes the process for updating the 800VvRR DuoPower Vehicle, Powertrain, Body Controller, ESM and Charge Controller software to BuSCoM 2.0.
SC-23-001 — STRUCTURE:BODY
Transit bus repair instruction to install new fasters on the destination sign for improved durability.
SC-22-140 — FUEL/PROPULSION SYSTEM
DuoPower Axle Shaft Failure repair procedure due defective batch of shafts.
SC-22-104 — FUEL/PROPULSION SYSTEM
Instructions to add spacers to the aux heat tank to reduce stress acted on.
SC-21-157 — POWER TRAIN
Transit bus repair to add seals around the dust covers over the top of the drive axle to prevent dust from entering around the shift solenoids.
SC-22-088 — ELECTRICAL SYSTEM
Replacement connectors and upgraded heat shrink to prevent UV damage to the wiring.
Showing 10 of 29 technical service bulletins.
NHTSA Investigations for the 2020 PROTERRA ZX5
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the PROTERRA ZX5
- 2015 PROTERRA ZX5 — 0 complaints
- 2016 PROTERRA ZX5 — 0 complaints
- 2019 PROTERRA ZX5 — 0 complaints
- 2020 PROTERRA ZX5 (current)
- 2021 PROTERRA ZX5 — 0 complaints
- 2022 PROTERRA ZX5 — 0 complaints
- 2023 PROTERRA ZX5 — 0 complaints
Other PROTERRA Models
- PROTERRA CATALYST — 1 total complaint
- PROTERRA ECORIDE — 0 total complaints