2019 PROTERRA CATALYST — Problems, Recalls & Safety Data
N/A
Safety Rating
0
Owner Complaints
9
Recalls
74
Service Bulletins
1
Investigation
Overview of the 2019 PROTERRA CATALYST
The 2019 PROTERRA CATALYST has received a total of 0 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 10 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM. 74 technical service bulletins have been issued by Proterra Inc. for this model year.
Recalls for the 2019 PROTERRA CATALYST
NHTSA has recorded 10 recalls for the 2019 PROTERRA CATALYST, potentially affecting up to 2,414 vehicles.
Recall 23V697000 — ELECTRICAL SYSTEM
| 238 vehicles affected
Defect: Proterra Operating Company, Inc. (Proterra) is recalling certain 2019-2022 40' and 35' Catalyst 800V transit buses equipped with ProDrive 1.0, and 40' and 35' ZX5 800V transit buses equipped with ProDrive 1.0. A transistor inside the inverter may overheat and fail, which can result in a loss of power steering and drive power.
Consequence: A loss of power steering and/or drive power increases the risk of a crash.
Remedy: Dealers will replace the inverter, free of charge. Owner notification letters were mailed December 16, 2023. Owners may contact Proterra customer service at 1-864-438-0000.
View full details →Recall 24V655000 — ELECTRICAL SYSTEM
| 483 vehicles affected
Defect: Phoenix Motorcars (Phoenix) is recalling certain 2019-2021 800V Catalyst and 2020-2022 ZX5 transit buses. The vehicle controller software may allow the electrical circuit for the radiator fan to overheat.
Consequence: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed October 15, 2024. Owners may contact Phoenix customer service at 1-909-987-0815.
View full details →Recall 24V655000 — ELECTRICAL SYSTEM
| 483 vehicles affected
Defect: Phoenix Motorcars (Phoenix) is recalling certain 2019-2021 800V Catalyst and 2020-2022 ZX5 transit buses. The vehicle controller software may allow the electrical circuit for the radiator fan to overheat.
Consequence: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed October 15, 2024. Owners may contact Phoenix customer service at 1-909-987-0815.
View full details →Recall 22V887000 — ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
| 300 vehicles affected
Defect: Proterra Operation Company, Inc. (Proterra) is recalling certain 2017-2019 Catalyst transit buses. One or more battery packs may allow liquid to leak into and accumulate in the battery pack enclosure.
Consequence: The accumulation of liquid inside the battery pack enclosure increases the risk of a fire.
Remedy: Proterra will update software, inspect, and replace the battery pack, free of charge. Owner letters were mailed November 6, 2023. Owners may contact Proterra's customer service at 1-864-438-0000.
View full details →Recall 22V114000 — STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
| 724 vehicles affected
Defect: Proterra, Inc. (Proterra) is recalling certain 2017-2019 35 foot Catalyst E2, 2017-2019 40 foot E2, 2020-2021 35 foot RR, 2019-2020 40 foot RR, 2019-2022 40 foot ZX5, and 2020-2022 35 foot ZX5 buses. The plexus adhesive between the torque limiter plate and the bus body may be insufficient, causing the bolts that secure the steering gearbox to loosen.
Consequence: A loose steering gearbox can cause a loss of steering control, increasing the risk of a crash.
Remedy: Dealers will install a mechanical fastener and new bolts on the steering gearbox, and install a new torque plate, as necessary, free of charge. Owner notification letters were mailed October 7, 2022. Owners may contact Proterra's customer service at 1-864-438-0000.
View full details →Recall 21V268000 — ELECTRICAL SYSTEM:SOFTWARE
| 12 vehicles affected
Defect: Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
Consequence: The rear door may open without the driver's awareness, increasing the risk of injury.
Remedy: Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.
View full details →Recall 20V664000 — STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
| 5 vehicles affected
Defect: Proterra Inc. (Proterra) is recalling certain 2018-2020 35 foot and 40 foot Catalyst buses. Lack of plexus adhesive between the torque plate and the vehicle chassis may cause the bolts securing the steering gear box to loosen.
Consequence: An unsecured steering gear box could cause the driver to lose the ability to steer the vehicle, increasing the risk of crash or injury.
Remedy: Proterra will notify owners, and dealers will inspect the steering gear mounting bolts and the plexus adhesive layer between the torque plate and the chassis. If the plexus adhesive layer is missing or insufficient, the components will be repaired, free...
View full details →Recall 20V621000 — STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
| 8 vehicles affected
Defect: Proterra Inc. (Proterra) is recalling certain 2019-2020 Battery-Electric 40' Catalyst and 2020 Battery-Electric 35' Catalyst buses. The power steering hose located at the pump and reservoir may leak and sweat fluid through the hose.
Consequence: A power steering fluid leak can increase the risk of a crash.
Remedy: Proterra will notify owners, and dealers will inspect and replace the power steering hose, free of charge. The recall began October 6, 2020. Owners may contact Proterra customer service at 1-864-438-0000. Proterra's number for this recall is SC-20-141.
View full details →Recall 19V871000 — ELECTRICAL SYSTEM:SOFTWARE
| 140 vehicles affected
Defect: Proterra, Inc. (Proterra) is recalling certain 2019 Catalyst buses. A body controller software update may have disabled the audible and visible warnings that notifies the operator that the brake interlock could be engaged.
Consequence: If the vehicle does warn the driver that the brake interlock is engaged, the rear brakes may overheat, increasing the risk of a fire or crash.
Remedy: Proterra will notify owners, and dealers will update the body controller software, free of charge. The recall began January 16, 2020. Owners may contact Proterra customer service at 1-864-438-0000.
View full details →Recall 19V460000 — STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
| 21 vehicles affected
Defect: Proterra, Inc. (Proterra) is recalling certain 2018-2019 Catalyst buses equipped with a certain batch of glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Consequence: If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
Remedy: Proterra will notify owners, and the glass hatch manufacturer will provide replacement hatch lids, free of charge. The recall began August 13, 2019. Owners may contact Proterra at 1-864-438-0000. Proterra's number for this recall is SC-19-79.
View full details →Owner Complaints for the 2019 PROTERRA CATALYST
No complaints have been filed with NHTSA for the 2019 PROTERRA CATALYST.
Safety Rating for the 2019 PROTERRA CATALYST
NHTSA has not yet tested the 2019 PROTERRA CATALYST in its New Car Assessment Program.
Technical Service Bulletins for the 2019 PROTERRA CATALYST
Proterra Inc. has issued 74 technical service bulletins (TSBs) for the 2019 PROTERRA CATALYST. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SC-23-158 — SUSPENSION
Repair instructions for PP1 valve to prevent the parking brake from engaging while the vehicle is kneeling to allow for customers to enter and exit the vehicle.
SC-23-147 — ELECTRICAL SYSTEM
The procedure describes the process of updating the body controller to remove a 2.5 second delay to a door open request.
SC-23-147 — STRUCTURE:BODY
The procedure describes the process of updating the body controller to remove a 2.5 second delay to a door open request.
IB-23-132 — ELECTRICAL SYSTEM
Repair instructions to support transit buses when a charge shunt fails. If the installed charge shunt were to fail we can replace with the original shunt installed, therefore this instruction set provides documentation for installing an alternative.
FC-23-140 — ELECTRICAL SYSTEM
Service bulletin fleet check for the transit buses due to potential missing split blocks on DuoPower Vehicles.
SC-23-082 — ENGINE
This procedure adds improved caps to the coolant system for 800V buses.
SC-23-136 — POWER TRAIN
This procedure describes the process for updating the 800VvRR DuoPower Vehicle, Powertrain, Body Controller, ESM and Charge Controller software to BuSCoM 2.0.
SC-23-135 — POWER TRAIN
This procedure describes the process for updating the 800VRR Prodrive Vehicle, Powertrain, Body Controller, ESM and Charge Controller software to BuSCoM 2.0.
SC-23-180 — STRUCTURE:BODY
Transit bus repair instruction for the drivers workplace driver barrier catch pole. Improved design after to prevent separation of the stanchion
SC-23-029 — UNKNOWN OR OTHER
Repair bulletin for the HVAC Condenser Y Pipe on certain transit vehicles.
Showing 10 of 74 technical service bulletins.
NHTSA Investigations for the 2019 PROTERRA CATALYST
NHTSA has opened 1 investigation into potential safety defects in the 2019 PROTERRA CATALYST.
Investigation RQ25001 — ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY Open
Opened:
Remedy Effectiveness of Recall 22V887
Other Model Years of the PROTERRA CATALYST
- 2015 PROTERRA CATALYST — 0 complaints
- 2016 PROTERRA CATALYST — 0 complaints
- 2017 PROTERRA CATALYST — 0 complaints
- 2018 PROTERRA CATALYST — 0 complaints
- 2019 PROTERRA CATALYST (current)
- 2020 PROTERRA CATALYST — 0 complaints
- 2021 PROTERRA CATALYST — 1 complaint
- 2022 PROTERRA CATALYST — 0 complaints
Other PROTERRA Models
- PROTERRA ECORIDE — 0 total complaints
- PROTERRA ZX5 — 0 total complaints