2020 PORSCHE CAYENNE — Problems, Recalls & Safety Data
N/A
Safety Rating
23
Owner Complaints
4
Recalls
97
Service Bulletins
0
Investigations
Overview of the 2020 PORSCHE CAYENNE
The 2020 PORSCHE CAYENNE has received a total of 23 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 6 recall campaigns affecting this vehicle, covering issues with BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER, SEATS. 97 technical service bulletins have been issued by Porsche Cars North America, Inc. for this model year. The most commonly reported problems involve the Unknown Or Other (5 complaints), Electrical System (4 complaints), and Power Train (4 complaints).
Recalls for the 2020 PORSCHE CAYENNE
NHTSA has recorded 6 recalls for the 2020 PORSCHE CAYENNE, potentially affecting up to 262,440 vehicles.
Recall 25V896000 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
| 172,107 vehicles affected
Defect: Porsche Cars North America, Inc. (Porsche) is recalling certain 2019-2025 Cayenne, Cayenne E-Hybrid, 2020-2025 911, Taycan, 2024-2025 Panamera, and 2025 Panamera E-Hybrid vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the driver assistance software, free of charge. Owner notification letters were mailed February 13, 2026. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is ASB2. Vehicle Identification Numbers (VINs) involved in this...
View full details →Recall 21V318000 — AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
| 136 vehicles affected
Defect: Porsche Cars North America, Inc. (Porsche) is recalling certain 2021 Cayenne GTS, Cayenne GTS Coupe, 2020-2021 Cayenne Coupe, Cayenne S Coupe, Cayenne E-Hybrid Coupe vehicles. The passenger seat back heating element was not installed and may impact the calibration of the Occupant Classification System.
Consequence: The front passenger air bag may fail to deploy, increasing the risk of injury.
Remedy: Dealers will install a heating element, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AMB0.
View full details →Recall 21V318000 — SEATS
| 136 vehicles affected
Defect: Porsche Cars North America, Inc. (Porsche) is recalling certain 2021 Cayenne GTS, Cayenne GTS Coupe, 2020-2021 Cayenne Coupe, Cayenne S Coupe, Cayenne E-Hybrid Coupe vehicles. The passenger seat back heating element was not installed and may impact the calibration of the Occupant Classification System.
Consequence: The front passenger air bag may fail to deploy, increasing the risk of injury.
Remedy: Dealers will install a heating element, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AMB0.
View full details →Recall 20V271000 — POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
| 1,805 vehicles affected
Defect: Porsche Cars North America, Inc. (Porsche) is recalling certain 2020 Cayenne vehicles. An insufficient weld on a transmission oil pipe may cause the vehicle to leak automatic transmission fluid (ATF).
Consequence: If transmission fluid leaks while driving, the road surface may be made slippery, increasing the risk of a crash.
Remedy: Porsche will notify owners, and dealers will inspect the transmission oil pipe and replace it if necessary, free of charge. The recall began September 8, 2020. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is...
View full details →Recall 19V735000 — SERVICE BRAKES
| 44,128 vehicles affected
Defect: Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 Panamera 4, Panamera Turbo, Panamera Turbo Executive, 2017-2018 Panamera, Panamera 4S Executive, Panamera 4S, 2018 Panamera Turbo S Hybrid, Panamera 4 Hybrid Sport Turismo, Panamera 4 Sport Turismo, Panamera Turbo S Hybrid Sport Turismo, Panamera 4 Hybrid, Panamera 4 Executive, 2019 Cayenne Hybrid, 2019-2020 Cayenne, Cayenne S, Cayenne Turbo, 2020...
Consequence: If the driver is not alerted when brake pads are worn out, the vehicle may not respond as expected when braking, increasing the risk of crash.
Remedy: Porsche will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall is began December 13, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AKB8. Note: This recall supersedes...
View full details →Recall 19V735000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
| 44,128 vehicles affected
Defect: Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 Panamera 4, Panamera Turbo, Panamera Turbo Executive, 2017-2018 Panamera, Panamera 4S Executive, Panamera 4S, 2018 Panamera Turbo S Hybrid, Panamera 4 Hybrid Sport Turismo, Panamera 4 Sport Turismo, Panamera Turbo S Hybrid Sport Turismo, Panamera 4 Hybrid, Panamera 4 Executive, 2019 Cayenne Hybrid, 2019-2020 Cayenne, Cayenne S, Cayenne Turbo, 2020...
Consequence: If the driver is not alerted when brake pads are worn out, the vehicle may not respond as expected when braking, increasing the risk of crash.
Remedy: Porsche will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall is began December 13, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AKB8. Note: This recall supersedes...
View full details →Owner Complaints for the 2020 PORSCHE CAYENNE
23 complaints have been filed with NHTSA for the 2020 PORSCHE CAYENNE. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Unknown Or Other | 5 | 1 | 0 | 1 | 0 |
| Electrical System | 4 | 1 | 0 | 1 | 0 |
| Power Train | 4 | 0 | 0 | 0 | 0 |
| Service Brakes | 4 | 0 | 0 | 1 | 0 |
| Engine | 2 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 2 | 0 | 0 | 0 | 0 |
| Back Over Prevention Camera System | 1 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
There is a major issue with the coolant pump/water pump on the V8 4.0L engine. Every 30,000ish miles I’ve had to have a water pump replaced in my vehicle, Porsche NA claims they redesigned the pump and it fails in the same amount of time. Rennlist Porsche worldwide forums there are 28 threads of people having water pumps/coolant pumps replaced at the tune of $9,000-$12,000 because 70-80% of the front end of the Cayenne has to be removed to get to the water pump. The pump needs to be made out of more durable materials for durability and longevity. Expecting customers to replace water pumps every 30K miles is ridiculous. My 3rd water pump in 95K miles is being replaced as I type this right now. The dealership Porsche of Wallingford, CT, has 3 other customer Cayennes now that also need water pumps. Porsche USA and AG/Germany need to issue a 15 year/unlimited miles warranty on this water pump, like they’ve had to do with window switches, emissions valves, and other parts they have gotten sued for and now have 15 year warranties.
Rearview- back up camera works intermittently. Took it to my mechanic replaced battery and camera, back up camera still works intermittently. Took it to Porsche of Spokane, they said that it was not a safety issue and all cameras would have to be replaced for $16,951.81. I have the receipts.
Rear camera and surround views cameras not working intermittently.
Everytime when vehicle coming to a stop car lurches forward few feets. It just happens when car downshifts from second to first gear transmission pushes you forward few feets, You just need to be very carefull because it can push you into another vehicle or pedastrian. Porsche is aware of it and have a software update in Europe only but not in USA
The car is very jerky, I bought in for engine or transmission mount because the idle shakes the whole car. They said its normal. Which I don't think it's normal.
Safety Rating for the 2020 PORSCHE CAYENNE
NHTSA has not yet tested the 2020 PORSCHE CAYENNE in its New Car Assessment Program.
Technical Service Bulletins for the 2020 PORSCHE CAYENNE
Porsche Cars North America, Inc. has issued 97 technical service bulletins (TSBs) for the 2020 PORSCHE CAYENNE. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
No. 2327.3 — FUEL/PROPULSION SYSTEM
Advanced Technical Information - Cayenne (E3.I) - GTS & Turbo Low Fuel Pressure
No. 2221.4 — ENGINE
Instructions on advanced technical information for the Cayenne E-Hybrid - thermal management fault (P26B100) causes a check engine light
No. 2413 — ENGINE AND ENGINE COOLING
Instructions on advanced technical information for the Cayenne - squealing noises during light deceleration/coasting
No. 2323 — VISIBILITY
Instructions on advanced technical information for the surround camera
WNN1 — ELECTRICAL SYSTEM
Porsche intranet posting with information on workshop campaign WNN1 - supplying drivers manual for Porsche Mobile Charger
No. 2220.1 — ENGINE AND ENGINE COOLING
Instructions on advanced technical information for a "wanted car": Cayenne 3.0 liter engine variants.
No. 2229.2 — ELECTRICAL SYSTEM
Instructions on advanced technical information for the Cayenne and 911 - current draw discharges 12v battery
No. 2229.1 — ELECTRICAL SYSTEM
Advanced technical information for the Cayenne and 911 - current draw discharges 12V battery
No. 120-22 — SERVICE BRAKES, HYDRAULIC
Symptom-based workshop manual for the PSCB brake system. Squeaking noises from around the front axle. Replacing brake discs and brake pads.
No. 2224 — ELECTRICAL SYSTEM
Instructions on advanced technical information for the Cayenne and 911 - inno-drive does not function.
Showing 10 of 97 technical service bulletins.
NHTSA Investigations for the 2020 PORSCHE CAYENNE
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the PORSCHE CAYENNE
- 2015 PORSCHE CAYENNE — 16 complaints
- 2016 PORSCHE CAYENNE — 52 complaints
- 2017 PORSCHE CAYENNE — 22 complaints
- 2018 PORSCHE CAYENNE — 16 complaints
- 2019 PORSCHE CAYENNE — 49 complaints
- 2020 PORSCHE CAYENNE (current)
- 2021 PORSCHE CAYENNE — 19 complaints
- 2022 PORSCHE CAYENNE — 0 complaints
- 2023 PORSCHE CAYENNE — 8 complaints
- 2024 PORSCHE CAYENNE — 9 complaints
- 2025 PORSCHE CAYENNE — 9 complaints
Other PORSCHE Models
- PORSCHE TAYCAN — 378 total complaints
- PORSCHE MACAN — 245 total complaints
- PORSCHE BOXSTER — 219 total complaints
- PORSCHE 911 — 173 total complaints
- PORSCHE PANAMERA — 153 total complaints
- PORSCHE CAYENNE S — 135 total complaints
- PORSCHE 911 TURBO — 89 total complaints
- PORSCHE 911 GT3 — 67 total complaints