Vehicle Safety Data

2020 MACK PINNACLE (PI/PN) — Problems, Recalls & Safety Data

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N/A

Safety Rating

0

Owner Complaints

4

Recalls

ACTIVE RECALL

11

Service Bulletins

0

Investigations

Overview of the 2020 MACK PINNACLE (PI/PN)

The 2020 MACK PINNACLE (PI/PN) has received a total of 0 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 5 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM:SOFTWARE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE. 11 technical service bulletins have been issued by Mack Trucks, Inc. for this model year.

Recalls for the 2020 MACK PINNACLE (PI/PN)

NHTSA has recorded 5 recalls for the 2020 MACK PINNACLE (PI/PN), potentially affecting up to 123,182 vehicles.

Recall 24V792000 — ELECTRICAL SYSTEM:SOFTWARE

| 59,338 vehicles affected

Defect: Mack Trucks, Inc. (Mack) is recalling certain 2020-2025 Anthem, Granite, TerraPro and Pinnacle vehicles, equipped with Bendix EC80 Advanced Electronic Control Units (ECU). Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop working.

Consequence: Safety systems that depend on the ECU (Automatic Traction Control, ABS, Electronic Stability Control, Active Cruise Control, and Collison Mitigation System) may have diminished or lost functionality, increasing the risk of a crash.

Remedy: Dealers will reprogram the ECU software, free of charge. Owner notification letters were mailed December 9, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0472.

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Recall 24V792000 — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

| 59,338 vehicles affected

Defect: Mack Trucks, Inc. (Mack) is recalling certain 2020-2025 Anthem, Granite, TerraPro and Pinnacle vehicles, equipped with Bendix EC80 Advanced Electronic Control Units (ECU). Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop working.

Consequence: Safety systems that depend on the ECU (Automatic Traction Control, ABS, Electronic Stability Control, Active Cruise Control, and Collison Mitigation System) may have diminished or lost functionality, increasing the risk of a crash.

Remedy: Dealers will reprogram the ECU software, free of charge. Owner notification letters were mailed December 9, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0472.

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Recall 21V233000 — ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE

| 557 vehicles affected

Defect: Mack Trucks, Inc. (Mack) is recalling certain 2018-2022 Anthem (AN), Granite (GR/GU), and Pinnacle (CHU/CXU/PI) vehicles equipped with "camelback" rear suspension and electronic stability control. The vehicles may not stay in their lane at certain speeds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 136, "Electronic Stability Control Systems on...

Consequence: A vehicle that drifts out of its lane increases the risk of a crash.

Remedy: Mack will notify owners, and dealers will reprogram the vehicle control units, free of charge. The recall began on April 21, 2021. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0423.

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Recall 19V209000 — EXTERIOR LIGHTING

| 43 vehicles affected

Defect: Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem and Pinnacle trucks. The conspicuity reflectors at the back of the cab may be blocked by the exhaust system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

Consequence: If the reflectors are blocked, the vehicle's visibility to other drivers may be reduced, increasing the risk of crash.

Remedy: Mack has notified owners, and dealers will install additional reflectors on the back of the cab, free of charge. The recall began April 10, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0418.

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Recall 19V054000 — VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

| 3,906 vehicles affected

Defect: Mack Trucks, Inc. (Mack) is recalling certain 2019-2020 Mack Anthem, Granite, Pinnacle vehicles. The passenger side door down view mirror may detach from the door.

Consequence: If the mirror detaches from the door, the mirror may strike another vehicle or pedestrian, increasing the risk of injury or crash.

Remedy: Mack will notify owners, and dealers will properly attach the mirror, free of charge. The recall began March 19, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0416.

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Owner Complaints for the 2020 MACK PINNACLE (PI/PN)

No complaints have been filed with NHTSA for the 2020 MACK PINNACLE (PI/PN).

Safety Rating for the 2020 MACK PINNACLE (PI/PN)

NHTSA has not yet tested the 2020 MACK PINNACLE (PI/PN) in its New Car Assessment Program.

Technical Service Bulletins for the 2020 MACK PINNACLE (PI/PN)

Mack Trucks, Inc. has issued 11 technical service bulletins (TSBs) for the 2020 MACK PINNACLE (PI/PN). TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

M-265-002 — ENGINE AND ENGINE COOLING

TSB-Charge Air Cooler t-clamp install.

KC-604 — ELECTRICAL SYSTEM

Mack Chassis - Accessory / Auxiliary Connection Points ( Power/Ground Points ) - Anthem, Pinnacle, Granite - Model Year 2018 And Newer

KC-365 — SUSPENSION

Mack Chassis - Technical Service Bulletin M-728-005, Leveling Valve, Leak Test, Air Leaks From The Leveling Valve After The Vehicle Is Parked (Shut Off)

S7580 — STEERING

V Stay Apex Housing Premature Failure

FSB 491-032 — EQUIPMENT ADAPTIVE/MOBILITY

Transmission Oil Cooler Hose, Replacement

FSB 258-039 — ENGINE AND ENGINE COOLING

SCR Fittings, One Box, Replacement PM, NOx and Temperature Sensor Fittings

S7476v2 — ELECTRICAL SYSTEM

CarPlay SW Update

K39135131-1 — ELECTRICAL SYSTEM

Diagnostic Trouble Code (DTC) P215A-64, Fault Code SPN 84 FMI 19; Speedometer Drop-Out, Speedometer Inoperative

k23023545 — EQUIPMENT

Wabco System Saver? HP High Performance Air Dryer - US17 +OBD2019 Emissions, Model Year 2020

K15088804 — POWER TRAIN

Mack Chassis - Equipped With An I-Shift Transmission - Transmission Bucking While in Reverse Gear; Vehicle Jerks In Reverse

Showing 10 of 11 technical service bulletins.

NHTSA Investigations for the 2020 MACK PINNACLE (PI/PN)

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the MACK PINNACLE (PI/PN)

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Other MACK Models

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