2010 LINCOLN MKX — Problems, Recalls & Safety Data

The contact owns a 2010 Lincoln MKX. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. Additionally, while the brake pedal was depressed; the contact heard a hissing sound coming from the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

I am satisfied with the help that the customer service assisted me with and that was getting my service moved up to September 26th from the original date of October 30th. But I am not satisfied with the remedy. I have received several written letters from Lincoln that go into detail of the recall on my car and as well they say and in BIG RED LETTERS ..DO NOT DRIVE YOUR CAR UNTIL REPAIRS ARE DONE. WELL, I should say that you see my 2010 Lincoln Mkx is my and only vehicle I own I can not just park it up and forget I have a life and a job because of no fault of my own that my one and only car urgently is needing repair to the factory installed air bags. Therefore I ask Lincoln to assist me with a rental until my car had been repaired. I do not feel safe DRIVING MY CAR.Letter's I have on hand from Lincoln plainly stating DO NOT DRIVE. I am upset Lincoln ortrays they care so much to bombard me with all the recall letters and such but pretty much told me NO WE DONT DO RENTAL CARS So what I am to do??? I don't have rental coverage on my insurance. I couldn't afford it. So what choice do I have??? If I do die from their faulty air bags imploding on me atleast make sure my children and grandchildren knew I begged for a rental but Lincoln couldn't back me with that. I guess making luxury car's for so many years has not left them with much profit Seeing as how in a life or death situation brought on by their mistake they leave their customers to chance it because it cost to much for rentals to ensure their customers are kept safe until their car is serviced and safe to drive. They have no compassion for people is how I am feeling about this whole situation. Only covering themselves legally in the cheapest fix possible to avoid legal issues. Guess Lincoln owners are just numbers and dollar signs and not mothers, fathers, daughters, sons, aunt or uncles or grandparents that are loved and would be missed severely in the event of their death by a recalled air bag.

The contact owns a 2010 Lincoln MKX. The contact stated while operating the vehicle, the odor of fuel was present inside the cabin of the vehicle. Later, while refueling, gasoline was spilling from the vehicle onto the ground. The vehicle was taken to the local dealer who diagnosed that the fuel tank seam weld had corroded, and the fuel tank needed to be replaced. The contact was informed that the vehicle was previously repaired under the NHTSA Campaign Number: 15V712000 (Fuel System, Gasoline) however, the corrosion preventative solution was applied to the fuel tank, but the failure occurred. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 65,000.

Brakes are extremely hard to use, takes both feet to stop vehicle, once stopped the engine will stall while brake is touched, must put vehicle in park when stopped.

My car was t-boned and pushed into oncoming traffic. I was knocked unconscious by air bag deployment and it caused brain injury, damage to my breast.