2017 LEXUS RX HYBRID — Problems, Recalls & Safety Data

TL* THE CONTACT OWNS A 2017 LEXUS RX450H. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE MAIN DISPLAY SCREEN WENT BLANK AND WOULD NOT FUNCTION PROPERLY. THE CONTACT ALSO STATED THAT ONCE THIS FAILURE OCCURRED, THE SAFETY FEATURES IN THE VEHICLE WOULD DISENGAGE AS WELL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO VALLEY LEXUS (4701 MCHENRY AVE, MODESTO, CA 95356) WHERE IT WAS DIAGNOSED WITH THE SCREEN NEEDING TO BE REPAIRED OR REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT RELATED THE FAILURE TO AN UNKNOWN RECALL. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND REFERRED THE CONTACT TO A LOCAL DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *DT

WHILE DRIVING, VEHICLE'S COMPUTER SYSTEMS SEEMED TO SHUT DOWN ENTIRELY. THESE INCLUDED THE MULTI-INFORMATIONAL DISPLAY IN THE INSTRUMENT CLUSTER AND THE PRIMARY INFOTAINMENT DISPLAY IN THE CENTER. VEHICLE'S PARKING SENSORS, ADAPTIVE CRUISE SYSTEM, AND INFOTAINMENT ALL WENT OFFLINE. THE SCREEN WENT BRIGHT MAGENTA AND THEN COMPLETELY SHUT DOWN. VEHICLE WAS ON THE HIGHWAY DURING THE INCIDENT IN DENSE TRAFFIC WITHIN THE BAY AREA OF NORTHERN CALIFORNIA. CAUTIOUS MEASURES WERE TAKEN, AND AFTER EXITING THE HIGHWAY AND FINDING A REST STOP, VEHICLE WAS SHUT DOWN AND REBOOTED 3X BEFORE SYSTEM CAME BACK ONLINE.

WHILE DRIVING, VEHICLE'S COMPUTER SYSTEMS SEEMED TO SHUT DOWN ENTIRELY. THESE INCLUDED THE MULTI-INFORMATIONAL DISPLAY IN THE INSTRUMENT CLUSTER AND THE PRIMARY INFOTAINMENT DISPLAY IN THE CENTER. VEHICLE'S PARKING SENSORS, ADAPTIVE CRUISE SYSTEM, AND INFOTAINMENT ALL WENT OFFLINE. THE SCREEN WENT BRIGHT MAGENTA AND THEN COMPLETELY SHUT DOWN. VEHICLE WAS ON THE HIGHWAY DURING THE INCIDENT IN DENSE TRAFFIC WITHIN THE BAY AREA OF NORTHERN CALIFORNIA. CAUTIOUS MEASURES WERE TAKEN, AND AFTER EXITING THE HIGHWAY AND FINDING A REST STOP, VEHICLE WAS SHUT DOWN AND REBOOTED 3X BEFORE SYSTEM CAME BACK ONLINE.

WHILE DRIVING, VEHICLE'S COMPUTER SYSTEMS SEEMED TO SHUT DOWN ENTIRELY. THESE INCLUDED THE MULTI-INFORMATIONAL DISPLAY IN THE INSTRUMENT CLUSTER AND THE PRIMARY INFOTAINMENT DISPLAY IN THE CENTER. VEHICLE'S PARKING SENSORS, ADAPTIVE CRUISE SYSTEM, AND INFOTAINMENT ALL WENT OFFLINE. THE SCREEN WENT BRIGHT MAGENTA AND THEN COMPLETELY SHUT DOWN. VEHICLE WAS ON THE HIGHWAY DURING THE INCIDENT IN DENSE TRAFFIC WITHIN THE BAY AREA OF NORTHERN CALIFORNIA. CAUTIOUS MEASURES WERE TAKEN, AND AFTER EXITING THE HIGHWAY AND FINDING A REST STOP, VEHICLE WAS SHUT DOWN AND REBOOTED 3X BEFORE SYSTEM CAME BACK ONLINE.

TL* THE CONTACT OWNED A 2017 LEXUS RX450H. THE CONTACT STATED THAT THE VEHICLE ACCELERATED FORWARD 120 FEET GOING BETWEEN 50 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL WHICH FAILED TO ENGAGE PROPERLY CAUSING THE CONTACT TO CRASH INTO A TREE, AS THE VEHICLE BOUNCED BACKWARDS AND CRASHED INTO THE CURB. ALL AIR BAGS DEPLOYED. THE CONTACT SUSTAINED MINOR INJURIES BRUISING TO THE RIGHT SIDE OF HER BODY. MEDICAL ATTENTION WAS CONTACTED BUT NOT NEEDED. THE CONTACT WENT TO THE HOSPITAL THE NEXT DAY FOR MINOR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION LOT WHERE THE INSURANCE ADJUSTER DEEMED THE VEHICLE A TOTAL LOSS. FREEMAN TOYOTA 2875 CORBY AVE, SANTA ROSA, CA 95407 (707) 535-2330 WAS CONTACTED AND INFORMED THE CONTACT TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT A TECHNICIAN OUT TO THE COLLISION LOT TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. INVALID VIN.