2021 HONDA ODYSSEY Visibility Problems

The contact owns a 2021 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V174000 (Visibility), and the vehicle was taken to the dealer, where the recall repair was completed; however, while driving from the dealer, the contact noticed that the replacement side-view mirrors displayed a distorted image. The vehicle was taken back to the dealer, who replaced the side-view mirrors; however, the failure recurred. The vehicle was taken back to the dealer a third time, and the side-view mirrors were replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 23,000.

The drivers side side-view mirror was vibrating for serval days making it impossible to see correctly and was very distracting. While waiting for a new one to come in, I was driving on the highway it came off and smashed into the door. It was still hanging by the wire and smashing into the door over and over till I could get it to the dealer. The dealer said they've have multiple customers with this same problem. When it happened I was very lucky no one was near me on the highway because I was so startled by the crash that I was swerving. Then I had to drive to the dealer without a working sideview mirror. Additionally, the entire door had to be repainted and the window replaced because they were damaged by the mirror.