2012 GMC SIERRA DENALI — Problems, Recalls & Safety Data

I WAS DRIVING MY TRUCK UP A 6% PERCENT GRADE WHEN THE CHANGE FUEL FILTER SOON WARNING POPPED UP, ABOUT A MINUTE LATER THE VEHICLE STARTED TO LOSE POWER, I KEPT DRIVING TO TRY AND GET OVER THE HILL SO I COULD MAKE IT TO A REPAIR SHOP TO HAVE IT CHECKED OUT. I WAS ONLY ABLE TO MAKE IT ABOUT 2 MILES AFTER THE WARNING SHOWED UP BEFORE THE VEHICLE COMPLETELY SHUT DOWN AND WOULD NOT RESTART. (THERE WAS NOT ENOUGH ROOM ON THE SHOULDER TO PULL OVER ON MY SIDE THE ROAD SO I TRIED TO TURN ACROSS THE HIGHWAY WHERE THERE WAS AN EMERGENCY PULL OUT AND AS I DID THE TRUCK DIED SIDEWAYS RIGHT IN THE MIDDLE OF THE HIGHWAY, TAKING UP SEVERAL LANES OF TRAFFIC, FORTUNATELY THERE WAS ENOUGH INCLINE THAT I WAS ABLE TO ROLL BACKWARDS AND PULL OVER UP AGAINST THE GUARDRAIL) OF COURSE I HAD NO POWER STEERING OR POWER BRAKES SINCE THE TRUCK WAS NOT RUNNING. IT WAS A VERY DANGEROUS SITUATION! I WAS ABLE TO GET MY TRUCK TOWED TO THE LOCAL GM REPAIR SHOP WHERE THEY DETERMINED THAT THE FUEL PUMP HAD A CATASTROPHIC FAILURE AND HAD SENT ALUMINUM SHAVINGS THROUGHOUT THE ENTIRE FUEL SYSTEM. THEY SAID THE REPAIRS WOULD BE APPROXIMATELY $10,000 SO I CONTACTED GM AND DESCRIBED WHAT HAPPENED, AND THEY BASICALLY TOLD ME TO GO FLY A KITE. AFTER DOING SOME RESEARCH ONLINE IT LOOKS LIKE THERE HAS BEEN A MAJOR PROBLEM WITH GM TRUCKS WITH THE DURAMAX MOTOR FROM 2011-2016 AFTER THEY CHANGED THERE FUEL PUMP FROM THE CP3 HIGH VOLUME LOW PRESSURE PUMP TO THE CP4 HIGH PRESSURE LOW VOLUME PUMP. WHICH MEANS THE PUMP RUNS WITH LESS LUBRICATION WHICH RESULTS IN PUMP FAILURE, AND NOT JUST FAILURE BUT CATASTROPHIC FAILURE WHICH CAUSES MAJOR DAMAGE TO THE ENTIRE FUEL SYSTEM. I HAVE BEEN A LOYAL GM OWNER FOR OVER TWENTY YEARS, AND I AM EXTREMELY DISAPPOINTED THAT GM IS NOT WILLING TO MAKE IT RIGHT.

THE DASH BOARD IS CRACK I REPLACED 2 TIMES AND THE REPLACEMENTS ALSO CRACKS THE PARTS IS $1200 PLUS $1200 LABOR.

OUR GMC HAS EXPERIENCED 3 EXTERIOR DOOR HANDLE FAILURES. WE PAID TO HAVE THE 1ST BROKEN HANDLE REPAIRED AS IT WAS NOT OPERABLE FROM THE OUTSIDE. THIS MAKES FOR A DANGEROUS EVACUATION EXPERIENCE IN THE EVENT OF AN EMERGENCY. WE CHOSE A NON-DEALER REPAIR FACILITY DUE TO THE COST OF USING A DEALER. THIS REPAIR HAS HELD UP WELL. SINCE THAT INITIAL REPAIR 2 MORE EXTERIOR HANDLES HAVE BECOME INOPERABLE. IT'S ONLY A MATTER OF TIME BEFORE THE 4TH AND FINAL HANDLE FAILS. THIS VEHICLE IS NO LONGER UNDER WARRANTY. HOWEVER, IT'S ONLY VERY LIGHTLY USED AND HAS LESS THAN 60K MILES ON IT. A 75% DOOR HANDLE FAILURE RATE IS UNACCEPTABLE BY ANYONE'S STANDARD. DUE TO THE COST OF THE REPAIRS WE HAVE NOT BEEN ABLE TO FIX THESE REMAINING 2 DEFECTIVE HANDLES. GMC, BBB AND NORTH COUNTY GMC IN ESCONDIDO, CA HAVE BEEN OF NO ASSISTANCE. WE ARE ALWAYS PREPARED TO PERFORM THE REQUIRED MAINTENANCE ON OUR VEHICLES. IN NO WAY IS THE REPAIR OF 3 DOOR HANDLES A "NORMAL" MAINTENANCE ITEM. THIS IS A SEVERE SAFETY HAZARD IN THE EVENT THE AN EMERGENCY EVACUATION IS REQUIRED. THERE IS NO WAY FOR 2 OF THE DOORS CAN BE OPENED FROM THE EXTERIOR OF THE VEHICLE. IT'S UNFORTUNATE GMC SEES THIS AS "DEFECTIVE" BUT IS NOT WILLING TO ASSIST IN THE REPAIRS. ALL 3 OF THE HANDLE BROKE WHILE TRYING TO GAIN ACCESS TO THE VEHICLE FROM THE OUTSIDE. THE VEHICLE WAS STATIONARY EACH TIME. ALL HANDLES ARE USABLE FROM THE INTERIOR OF THE VEHICLE. THE 2 UNREPAIRED HANDLES DO NOT WORK FROM THE EXTERIOR. WE WANT TO FIX THEM AND WOULD LIKE ASSISTANCE IN DOING SO.

THE DASHBOARD IN OUR VEHICLE IS CRACKING AND GETTING WORSE IN TWO LOCATIONS ON THE DASH. ON THE PASSENGER SIDE AND ALSO ON THE DRIVERS SIDE. BEGINNING TO GO INTO THE AIRBAG AREA

THIS MORNING WHEN I GOT IN MY TRUCK, I NOTICED THE DASHBOARD BY THE PASSENGER SIDE AIRBAG HAD CRACKED OVERNIGHT. THE WEATHER HASN'T BEEN TOO HOT OR COLD. DAYS IN LOWER 90S AND LOWS IN UPPER 70S. I HAVE READ THIS IS A COMMON ISSUE AND I AM AFRAID AN AIRBAG DEPLOYMENT WILL LAUNCH PLASTIC PIECES THROUGH THE CABIN.