2017 FORD EXPLORER Wheels Problems

FRONT TIRES HANKOOK VENTUS S1 NOBLE 2 255/50R20 ARE SHREDDING AND CHIPPING AT 10K MILES

I TOOK MY CAR IN FOR A OIL CHANGE AND MY DEALER CALLED TO INFORM ME I NEEDED TO REPLACE ALL MY TIRES AS THE TREADS WERE ALL IN THE UNSAFE AREA. THE TIRES ARE: HANKOOK VENTUS S1 NOBEL 2 SIZE 255/50R20 DOT 5MNC 1A H 1316 THESE TIRES HAVE 23,000 MILES ON THEM AND CAME OEM ON 2017 FORD EXPLORER. THE TIRE TREAD IS GONE. PREMATURE WEAR. PLEASE INVESTIGATE AS OTHERS ARE REPORTING THE SAME EXACT PROBLEM ON THE SAME VEHICLE. SEE FORD BULLITON SSM 46905

WENT TO DEALER FOR ROUTINE MAINTENANCE AND DEALER INDICATED I NEED IMMEDIATE TIRE REPLACEMENT OF ALL 4 TIRES BECAUSE THE TREAD IS FLAKING OFF! THE VEHICLE WAS PARKED IN THE SERVICE BAY DRIVE. THERE ARE VISIBLE SIGNS OF TREAD SEPARATIONS AND GOUGES IN THE TIRES. MY EXPLORER HAS 28K MILES ON IT AND THE MANUFACTURER WARRANTY SAYS 50K. I BELIEVE THIS IS A TIRE DEFECT. I HAVE AN EXCELLENT SERVICE RECORD ON MY VEHICLE AND THIS IS NOT NORMAL WEAR FOR ANY TIRES. THIS EXPLORER WAS PURCHASED NEW FROM THE DEALER WITH THESE TIRES. I WAS A PREVIOUS OWNER OF A 2013 EXPLORER (ALSO PURCHASED NEW) AND THE TIRES LASTED 60K. AFTER RESEARCHING, THERE SEEM TO BE A NUMBER OF COMPLAINTS FROM FORD EXPLORER OWNERS ABOUT THIS SAME ISSUE. PLEASE INVESTIGATE.

HANKOOK VENTUS S1 NOBLE2 TIRES HAVE LARGE CHUNKS COMING OFF THE TREAD AT 9,300 MILES (REPORTED TO DEALER); CONDITION GOT WORSE AT 12,000MILES (REPORTED TO DEALERSHIP AGAIN); CONDITION CONTINUES TO GET WORSE AT 14,000 MILES (CAR LEFT AT DEALERSHIP FOR TIRES TO BE SENT TO HANKOOK)

IT HAS BEEN JUST OVER 1 YEAR DRIVING THIS VEHICLE, 8115 MILES CURRENTLY. A FEW DAYS AGO WHILE WALKING AROUND MY CAR, I NOTICED CHIPPING, CRACKING, & PEELING AWAY OF THE TREAD ON MY TIRES. IT DOES NOT LOOK NORMAL AND NOT TOO SURE IF IT IS SAFE TO CONTINUE TO DRIVE. I TOOK IT TO THE LOCAL FORD DEALER WHERE WE LEASED IT FROM AND THEY CLAIMED THAT IT IS NORMAL TIRE WEAR FOR HAWAII ROADS. I DONT THINK SO. I HAVE OWNED SEVERAL VEHICLES OVER THE PAST FEW YEARS AND HAVE NEVER SEEN THIS BEFORE. THE VEHICLE HAS NEVER BEEN OFF-ROAD, PULLED A HEAVY LOAD, OR DRIVEN AGGRESSIVELY, AND IS IN IMMACULATE CONDITION OTHERWISE. THE VEHICLE WAS JUST IN FOR SERVICE JUST OVER 1 MONTH AGO SO I AM NOT SURE HOW THIS WAS NOT CAUGHT IN THE MULTI-POINT INSPECTION OR THE TIRE ROTATION THEY SUPPOSEDLY DID.

HANKOOK VENTUS S1 NOBEL 2 SIZE 255/50R20 105H DOT 5MNC 1A H 1916 THESE TIRES HAVE 16,940 MILES (13 MONTHS SINCE BOUGHT IT) ON THEM AND CAME OEM ON 2017 FORD EXPLORER. THE TIRE TREAD IS PEELING AND SHREDDING. PREMATURE WEAR. I TOOK IT TO FORD AND THEY SAID THAT A SERVICE MESSAGE (SSM 46905) RELATIVE TO 2015-2018 EXPLORER- HANKOOK TIRES- CHIPPING, CUTTING AND/OR UNUSUAL/ACCELERATED TREAD WEAR. THE MESSAGE STATES " SOME 2015-2018 EXPLORER VEHICLES EQUIPPED WITH HANKOOK BRAND TIRES MAY EXHIBIT CHIPPING,CUTTING AND/OR UNUSUAL OR EVEN ACCELERATED TREAD WEAR.IF THE SIZE WALL IS MARKED AS:255/50R20 105H VENTUS S1 NOBLE 2CONTACT HANKOOK TECHNICAL SERVICES". THE DEALER DID AND HANKOOK KNOWS ABOUT THE ISSUE BUT ONLY OFFERED A 50% DISCOUNT ON NEW TIRES AS A CORRECTIVE MEASURE. SO BASICALLY THEY SOLD BAD TIRES AN THE CUSTOMER HAS TO PAY TO FIX THE PROBLEM.

THE SUBJECT VEHICLE HAS APPROXIMATELY 12,200 MILES ON OEM SUPPLIED HANKOOK VENTUS S1 NOBLE 2 TIRES. SIZE 255/50R20. TREAD IS PEELING OFF AND PREMATURE WEAR. 50K MILE RATED TIRE IS AT 5/32 @ APPROX. 12200 MILES WITH SCHEDULED ROTATION PERFORMED. FORD DEALER AND HANKOOK REP HAVE ACKNOWLEDGED HANKOOK IS HAVING A PROBLEM WITH THESE TIRES ON THIS VEHICLE. PLEASE INVESTIGATE THE SAFETY OF THESE TIRES. SEE ATTACHED PHOTO OF PEELED TREAD.

2016 FORD EXPLORER LIMITED EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES SIZE 255/50 R20. THE DOT CODE ON THE TIRES IS 5MNC 1AH 0716. THE VEHICLE ODOMETER SHOWS 4,186 MILES. ON FEBRUARY 19, 2017 WHILE DRIVING ON A RESIDENTIAL STREET AT LESS THAN 25MPH THE FRONT PASSENGER SIDE TIRE SUFFERED A "CATASTROPHIC" SIDEWALL FAILURE RESULTING IN THE TIRE GOING COMPLETELY FLAT IN LESS THAT 1 MINUTE. THE FAILURE OCCURRED ON THE INSIDE SIDEWALL OF THE TIRE. (THIS SEEMS TO BE THE SAME SYMPTOM FOR WHICH HANKOOK ISSUED AN EARLIER - JAN 2016 - RECALL.) ALL FOUR TIRES WERE PROPERLY INFLATED AS INDICATED BY THE TIRE PRESSURE MONITORING SYSTEM. TO THE BEST OF OUR KNOWLEDGE THE TIRE HAD NEVER STRUCK AN OBJECT THAT COULD HAVE WEAKENED THE SIDEWALL.