2015 FORD EXPLORER Structure Problems

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar trim had previously been replaced three times by Safelite and an independent mechanic, but the failure persisted. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 156,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was determined that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where the same diagnostic result was provided to the contact. The dealer stated that parts were not yet available. The contact was charged for the vehicle to be diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The...

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, the front windshield trim detached on both sides and the molding was unsealed. The contact stated that due to the failure, rainwater entered the vehicle and caused mold to form inside the vehicle. Additionally, the contact stated that the instrument panel failed to function as intended. The contact stated that the screen was displayed; however, the buttons failed to function as needed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 55 MPH, the front passenger’s side A-Pillar trim detached. In addition, a week later while driving approximately 55 MPH, the front driver’s side A-Pillar trim detached. The contact was not able to retrieve the detached trim pieces. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 65 MPH, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 132,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving 10 MPH, the driver' side windshield trim detached and flew off the vehicle. In addition, the contact stated that the passenger's side windshield trim had also detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The dealer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 95,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65-70 MPH, the driver's side windshield exterior A-Pillar trim separated and flew off the vehicle. Additionally, the contact stated that the passenger's side windshield exterior A-Pillar trim was detaching. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that the rubber around the front windshield had disintegrated. There was water entering the vehicle from the front windshield. The contact added a caulk to the vehicle to stop the water leaking in on the dashboard. The engine and air bag warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that an unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of the NHTSA Campaign Number: 24V031000 (Structure) after having the repair completed. The contact stated that since having the recall repair completed, the trim on the front passenger’s side of the windshield detached. The dealer who completed the repair was contacted and notified about the additional failure and it was discovered by a mechanic that the repair had not been performed correctly. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact noticed that there was water leaking into the interior of the vehicle through the windshield exterior A-pillar trims. The contact then became aware that both A-pillar trims had detached. The contact stated that the water entry had caused extensive damage to the vehicle. The contact stated that the sunroof and the infotainment system were no longer operable. No warning lights were illuminated. The vehicle was taken to the dealer, who did not provide the contact with a diagnosis. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact also stated that he had received medical treatment for symptoms related to mold exposure. The manufacturer was notified of the failure,...

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact noticed that a piece of the trim had begun detaching. The dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 80,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact called on behalf of her husband and stated while her husband was driving approximately 35 MPH, the exterior A-pillar trim on the driver’s side detached from the vehicle. The contact was not able to retrieve to part. The vehicle was taken to a local dealer, where the contact was made aware of NHTSA Campaign Number: 24V031000 (Structure). The dealer informed the contact that he would be added to the waiting list however, the contact stated that it had been approximately 3 months and had not yet received a response from the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. No further information was provided. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 135,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the front driver side A-pillar trim detached and almost struck another vehicle. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 190,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached. The vehicle was taken to a local independent dealer where the passenger’s side A-pillar trim was repaired out of pocket. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver’s side A-pillar trim had become loosened as well. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 72,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 60 MPH, there was an abnormal sound coming from the driver's side of the windshield. The contact stated that the A-pillar trim on the driver's side had detached and blown off the vehicle. The contact stated that the passenger’s side trim had also detached and blown off the vehicle. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed that the exterior A-pillar trim needed to be replaced. The vehicle was not repaired, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 35,500. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving 75 MPH, the front driver’s and passenger’s side A-pillar trims detached and flew off the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2015 Ford Explorer. The contact stated while operating the vehicle the odor of exhaust fumes was present inside the cabin of the vehicle. The vehicle was taken to the local dealer who determined that the cabin of the vehicle needed to be resealed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for the manufacturer’s Extended Warranty coverage to repair the vehicle. The failure mileage was 114,000.

See attached document for complaint.

See attached document for complaint

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was not available. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims and rubber seals had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 163,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the passenger's side windshield exterior A-pillar trim detached and flew off, causing the rubber seal underneath to also detach. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 173,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 55 MPH, the driver's side A Pillar trim was raised up by the slip stream and was blown off the vehicle. The contact stated that several weeks later, the trim on the passenger’s side also blew off. The contact observed that a piece of plastic trim covering the top edge of the windshield was also loosened. The failure mileage was 133,035. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an unknown speed, the driver's side A-pillar detached from the vehicle and flew off. Additionally, the rubber seal around the windshield was partially detached and started flapping. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that the A-pillar trim was detaching from the vehicle. The vehicle was taken to an independent mechanic where it was glued in place; however, trim had started to detach again. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 78,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while his wife was driving at approximately 35 MPH, the A-pillar trim detached from the vehicle. The owner placed tape on the vehicle to secure the trim. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 104,000. Parts distribution disconnect.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the A-pillar trim detached from the vehicle and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 118,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached and flew off the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 170,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side A-Pillar trim detached from the vehicle and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 127,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 70 MPH, the driver’s side A-pillar trim detached. The contact stated that upon arriving to the residence, it was noticed that the A-pillar trim was missing. In addition, the contact heard air leaking in through the front driver’s side windshield. The vehicle was taken to the local dealer however, parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving 60 MPH, the A-pillar trims detached and flew onto the road. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that the A-pillar trims needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 80 MPH, the A-pillar trim on the passenger’s side of the windshield detached from the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 165,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (Suspension) and 24V031000 (Structure) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect (19V435000) and VIN tool confirms parts not available (24V031000).

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her husband was driving at an undisclosed speed, the exterior A pillar trim detached and flew off. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the contact heard an abnormal rattling sound coming from the passenger’s side A-pillar. The contact stated that the trim had been blown off the vehicle by the slipstream. The contact replaced the trim, but the failure recurred, and trim was blown off again by the slipstream. The contact made the manufacturer aware of the failure. The failure mileage was approximately 136,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the exterior A-pillar trim was detaching from the vehicle. The vehicle was not diagnosed by an independent mechanic or the local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55 MPH, the driver's side A-pillar trim was making an abnormal sound and then was blown off by the slip stream. The contact stated that he had called a local dealer and was informed that the parts were not yet available. The vehicle was not diagnosed and was not repaired. The contact stated after the failure he received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 99,000. VIN tool confirms parts not available.