2021 ENTEGRA CORNERSTONE — Problems, Recalls & Safety Data

Check any vehicle history by VIN - Free vehicle history report

N/A

Safety Rating

2

Owner Complaints

6

Recalls

ACTIVE RECALL

6

Service Bulletins

0

Investigations

Overview of the 2021 ENTEGRA CORNERSTONE

The 2021 ENTEGRA CORNERSTONE has received a total of 2 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 8 recall campaigns affecting this vehicle, covering issues with SEATS, ENGINE, STEERING:HYDRAULIC POWER ASSIST:PUMP. 6 technical service bulletins have been issued by Jayco, Inc. for this model year. The most commonly reported problem area is the Engine (1 complaint).

Recalls for the 2021 ENTEGRA CORNERSTONE

NHTSA has recorded 8 recalls for the 2021 ENTEGRA CORNERSTONE, potentially affecting up to 4,466 vehicles.

Recall 24V061000 — SEATS

| 148 vehicles affected

Defect: Jayco, Inc. (Jayco) is recalling certain 2020-2023 Entegra Anthem, Aspire, Cornerstone, and Reatta XL motorhomes. The pedestal mounting plate on the passenger's seat may be improperly welded, causing the plate to separate and the seat assembly to loosen or detach. As such, these seat assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207,...

Consequence: A loose or detached seat assembly increases the risk of injury.

Remedy: Dealers will inspect for a missing weld and replace the pedestal as necessary, free of charge. Owner notification letters were mailed March 11, 2024. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903602.

View full details →

Recall 22V665000 — ENGINE

| 856 vehicles affected

Defect: Jayco, Inc. (Jayco) is recalling certain 2021-2023 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark motorhomes. The engine air intake box may not have a water drain installed, which can cause water to build up inside the air intake box.

Consequence: Water build up inside the air intake box can enter the engine and cause engine failure, increasing the risk of a crash.

Remedy: Dealers will inspect and install a drain if necessary, free of charge. Owner notification letters are expected to be mailed October 3, 2022. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903580.

View full details →

Recall 21V885000 — STEERING:HYDRAULIC POWER ASSIST:PUMP

| 44 vehicles affected

Defect: Jayco, Inc. (Jayco) is recalling certain 2021 Class A Cornerstone motorhomes. A machining defect may cause pressure to build in the power steering pump and break the shaft seal, resulting in a loss of power steering assist.

Consequence: A loss of power steering assist increases the risk of a crash.

Remedy: A Spartan or Shyft Group repair center will inspect the pump serial number, and replace the power steering pump if necessary, free of charge. Owner notification letters were mailed January 12, 2022. Owners may contact Jayco customer service at 1-800-283-8267.

View full details →

Recall 21V769000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

| 994 vehicles affected

Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.

Consequence: A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.

Remedy: Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.

View full details →

Recall 21V529000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

| 833 vehicles affected

Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.

Consequence: Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.

Remedy: Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903569.

View full details →

Recall 21V529000 — STRUCTURE

| 833 vehicles affected

Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.

Consequence: Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.

Remedy: Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903569.

View full details →

Recall 20V600000 — SEATS

| 379 vehicles affected

Defect: Jayco, Inc. (Jayco) is recalling certain 2021 Entegra Aspire, Anthem, Cornerstone, and ReattaXL motorhomes built with Villa power seats. The power seat wiring may become chafed due to poor routing, and no protection, or melt from exceeding the 14 gauge wire amp capacity.

Consequence: Damaged power seat wires may short circuit, increasing the risk of a fire.

Remedy: Jayco will notify owners, and the dealers will inspect the seat wiring for loom protection and secure it with wire ties, free of charge. The remedy regarding the switch and exceeding the amp capacity is still under development. The recall...

View full details →

Recall 20V600000 — ELECTRICAL SYSTEM:WIRING

| 379 vehicles affected

Defect: Jayco, Inc. (Jayco) is recalling certain 2021 Entegra Aspire, Anthem, Cornerstone, and ReattaXL motorhomes built with Villa power seats. The power seat wiring may become chafed due to poor routing, and no protection, or melt from exceeding the 14 gauge wire amp capacity.

Consequence: Damaged power seat wires may short circuit, increasing the risk of a fire.

Remedy: Jayco will notify owners, and the dealers will inspect the seat wiring for loom protection and secure it with wire ties, free of charge. The remedy regarding the switch and exceeding the amp capacity is still under development. The recall...

View full details →

Owner Complaints for the 2021 ENTEGRA CORNERSTONE

2 complaints have been filed with NHTSA for the 2021 ENTEGRA CORNERSTONE. Below is a breakdown by vehicle component.

Most Recent Complaints

#11383615 | ENGINE | | 1,557 miles
I HAVE OWNED BOTH A 2019 AND THE NEW 2021 ENTEGRA CORNERSTONE MOTOR HOMES. ON BOTH MOTOR HOMES, THE DIESEL EXHAUST FLUID (DEF) SENSOR HAVE FAILED IN LESS THAT 2,000 MILES. WHEN DEF SENSORS FAIL THE ENGINE CAN GO INTO DERATE WHICH IS 5 MPH IN LESS THAT A COUPLE HUNDRED MILES. THIS PROBLEM IS LEAVING MANY LARGE DIESEL ENGINE OWNED VEHICLES STRANDED, FROM MOTOR HOMES TO LARGE OVER THE ROAD TRUCKS. I HAVE CONTACTED SPARTAN MOTORS THE MANUFACTURE OF THE CHASSIS, WHICH REFERRED ME TO SHAW DEVELOPMENT, THE MANUFACTURE OF THE DEF SENSOR. SHAW DEVELOPMENT REFUSES TO TAKE CALLS OR EMAILS REQUESTING INFORMATION REGARDING THIS PROBLEM. THE DEF SENSORS WAS A REGULATION PASSED BY EPA IN 2016, STATING THE DEF CONCENTRATION BE MEASURED IN THE DEF TANKS OF VEHICLES. HOWEVER THE DEF SENSOR MANUFACTURES CANNOT SEEMS TO MANUFACTURE A PART THAT WILL WORK AND NOT PUT ENGINE INTO DERATE. SHAW DEVELOPMENT IS CURRENTLY AT THE SIXTH GENERATION OF THE DEF SENSOR WHICH ARE STILL FAILING ON BRAND NOW 2021 YEAR MOTOR HOMES. THAT IS SIX ATTEMPTS TO MAKE A PART THAT CONTINUES TO LEAVE PEOPLE ON LONG TRIPS STRANDED. WITH ALL OF THE CONTACTS I HAVE MADE REGARDING THIS PROBLEM, NOTHING IS BEING DONE EXCEPT PASSING THE BUCK. THIS LINK IS A SMALL SAMPLE OF WHAT USERS HAVE BEEN FACING WITH THIS PROBLEM. MANY POSTS LIKE THIS ARE ALL OVER THE INTERNET. HTTPS://WWW.IRV2.COM/FORUMS/F278/MORE-ON-THE-DEF-SENSORS-PER-CUMMINS-516724.HTML THE PHOTO SHOWS THE DEF UNITS THAT HAVE TO BE REPLACED AT CUMMINS DIESEL ENGINE SHOPS. THIS IS A MAJOR PROBLEM WITH ALL DIESEL ENGINES. EPA REQUIREMENTS THAT THE CHASSIS MANUFACTURES CANNOT MEET LEAVING THE OWNERS STRANDED. THE DEF SENSOR BY SHAW DEVELOPMENT BEING PURCHASED BY SPARTAN MOTORS CHASSIS, INC ARE NOW ON THE SIXTH EDITION WITH THE FAILURE RATE CONTINUING. MY REPAIR DATE WITH CUMMINS SERVICE IN FT MYERS FL WAS DEC 2, 2020 AND A NEW 2021 MODEL MOTOR HOME.*DT*JB*DT*TR
#11383615 | FUEL/PROPULSION SYSTEM | | 1,557 miles
I HAVE OWNED BOTH A 2019 AND THE NEW 2021 ENTEGRA CORNERSTONE MOTOR HOMES. ON BOTH MOTOR HOMES, THE DIESEL EXHAUST FLUID (DEF) SENSOR HAVE FAILED IN LESS THAT 2,000 MILES. WHEN DEF SENSORS FAIL THE ENGINE CAN GO INTO DERATE WHICH IS 5 MPH IN LESS THAT A COUPLE HUNDRED MILES. THIS PROBLEM IS LEAVING MANY LARGE DIESEL ENGINE OWNED VEHICLES STRANDED, FROM MOTOR HOMES TO LARGE OVER THE ROAD TRUCKS. I HAVE CONTACTED SPARTAN MOTORS THE MANUFACTURE OF THE CHASSIS, WHICH REFERRED ME TO SHAW DEVELOPMENT, THE MANUFACTURE OF THE DEF SENSOR. SHAW DEVELOPMENT REFUSES TO TAKE CALLS OR EMAILS REQUESTING INFORMATION REGARDING THIS PROBLEM. THE DEF SENSORS WAS A REGULATION PASSED BY EPA IN 2016, STATING THE DEF CONCENTRATION BE MEASURED IN THE DEF TANKS OF VEHICLES. HOWEVER THE DEF SENSOR MANUFACTURES CANNOT SEEMS TO MANUFACTURE A PART THAT WILL WORK AND NOT PUT ENGINE INTO DERATE. SHAW DEVELOPMENT IS CURRENTLY AT THE SIXTH GENERATION OF THE DEF SENSOR WHICH ARE STILL FAILING ON BRAND NOW 2021 YEAR MOTOR HOMES. THAT IS SIX ATTEMPTS TO MAKE A PART THAT CONTINUES TO LEAVE PEOPLE ON LONG TRIPS STRANDED. WITH ALL OF THE CONTACTS I HAVE MADE REGARDING THIS PROBLEM, NOTHING IS BEING DONE EXCEPT PASSING THE BUCK. THIS LINK IS A SMALL SAMPLE OF WHAT USERS HAVE BEEN FACING WITH THIS PROBLEM. MANY POSTS LIKE THIS ARE ALL OVER THE INTERNET. HTTPS://WWW.IRV2.COM/FORUMS/F278/MORE-ON-THE-DEF-SENSORS-PER-CUMMINS-516724.HTML THE PHOTO SHOWS THE DEF UNITS THAT HAVE TO BE REPLACED AT CUMMINS DIESEL ENGINE SHOPS. THIS IS A MAJOR PROBLEM WITH ALL DIESEL ENGINES. EPA REQUIREMENTS THAT THE CHASSIS MANUFACTURES CANNOT MEET LEAVING THE OWNERS STRANDED. THE DEF SENSOR BY SHAW DEVELOPMENT BEING PURCHASED BY SPARTAN MOTORS CHASSIS, INC ARE NOW ON THE SIXTH EDITION WITH THE FAILURE RATE CONTINUING. MY REPAIR DATE WITH CUMMINS SERVICE IN FT MYERS FL WAS DEC 2, 2020 AND A NEW 2021 MODEL MOTOR HOME.*DT*JB*DT*TR

Safety Rating for the 2021 ENTEGRA CORNERSTONE

NHTSA has not yet tested the 2021 ENTEGRA CORNERSTONE in its New Car Assessment Program.

Technical Service Bulletins for the 2021 ENTEGRA CORNERSTONE

Jayco, Inc. has issued 6 technical service bulletins (TSBs) for the 2021 ENTEGRA CORNERSTONE. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

SRP 22-056 — EQUIPMENT

Generator Slide Tray extends when stopped or parked. STANDARD REPAIR INSTRUCTIONS TO DIAGNOSE AND REPAIR GENERATOR SLIDE AIR LEAK.

SRP 22-063 — EQUIPMENT

INSTRUCTIONS FOR PROGRAMMING AND REPLACING DRY CONTACT MODULE FOR AWNING.

INC 21-022 — STRUCTURE

Informational Communication - RIVERPARK COMPASS UPDATE-WRONG COMPASS HEADING OVER THE RVC NETWORK.

CAN 21-010 — ELECTRICAL SYSTEM

CHASSIS ADVISORY NOTICE - SPARTAN CHASSIS BULLETIN 21-360-001 - The SpartanLync TPMS modules were supplied with a resistor in circuit board that is not desired for Spartan RV chassis due to potential interference with the motor home channels on the house side. Spartan Service Center Correction: Replace the nonconforming modules...

CAN 21-011 — SUSPENSION

CHASSIS ADVISORY - SPARTAN BULLETIN 21-340-001 : RTS and RTSe rear suspension component is under desired torque. Spartan Service Center Correction: Apply correct torque values to suspension components.

CAN 21-003 — SUSPENSION

Chassis Advisory Notice (CAN) - SPARTAN 2020 and 2021 K2 and K3 series chassis equipped with Independent Front Suspension, supplied by Reyco Granning, LLC. The steering gear mounting fasteners may come loose and fall out or interfere with other steering components. If this were to occur and interferer with the...

NHTSA Investigations for the 2021 ENTEGRA CORNERSTONE

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the ENTEGRA CORNERSTONE

View all ENTEGRA CORNERSTONE model years →

Other ENTEGRA Models

View all ENTEGRA models →

Check any vehicle history by VIN - Free vehicle history report