2019 ENTEGRA ANTHEM — Problems, Recalls & Safety Data

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N/A

Safety Rating

5

Owner Complaints

7

Recalls

ACTIVE RECALL

4

Service Bulletins

0

Investigations

Overview of the 2019 ENTEGRA ANTHEM

The 2019 ENTEGRA ANTHEM has received a total of 5 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 9 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL. 4 technical service bulletins have been issued by Jayco, Inc. for this model year. The most commonly reported problems involve the Engine (1 complaint), Fuel System Diesel (1 complaint), and Lane Departure Blind Spot Detection (1 complaint).

Recalls for the 2019 ENTEGRA ANTHEM

NHTSA has recorded 9 recalls for the 2019 ENTEGRA ANTHEM, potentially affecting up to 5,733 vehicles.

Recall 21V769000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

| 994 vehicles affected

Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.

Consequence: A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.

Remedy: Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.

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Recall 21V591000 — FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL

| 1,284 vehicles affected

Defect: Entegra Coach (Entegra) is recalling certain 2018-2022 Anthem, Aspire, Insignia, and Reatta XL Class A vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Entegra will work with Spartan and Cummins to inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Cummins began to notify owners July 30, 2021. Entegra owner notification letters began September 3, 2021....

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Recall 21V591000 — FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL

| 1,284 vehicles affected

Defect: Entegra Coach (Entegra) is recalling certain 2018-2022 Anthem, Aspire, Insignia, and Reatta XL Class A vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Entegra will work with Spartan and Cummins to inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Cummins began to notify owners July 30, 2021. Entegra owner notification letters began September 3, 2021....

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Recall 21V529000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

| 833 vehicles affected

Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.

Consequence: Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.

Remedy: Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903569.

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Recall 21V529000 — STRUCTURE

| 833 vehicles affected

Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.

Consequence: Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.

Remedy: Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903569.

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Recall 19V626000 — STEERING:HYDRAULIC POWER ASSIST:PUMP

| 101 vehicles affected

Defect: Entegra Coach (Entegra) is recalling certain 2019-2020 Insignia, Anthem, Aspire, Cornerstone, Reatta, and Reatta XL motorhomes. The upper and lower steering shaft bolts may have been insufficiently tightened, allowing the steering column shaft to come loose.

Consequence: A loose steering column shaft may cause a loss of steering control, increasing the risk of a crash.

Remedy: Entegra will notify owners, and dealers will inspect and tighten the upper and lower steering shaft bolts, as necessary, free of charge. The recall began September 23, 2019. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this...

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Recall 18V688000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

| 95 vehicles affected

Defect: Entegra Coach (Entegra) is recalling certain 2019 Entegra Anthem, Aspire, Cornerstone and Insignia motorhomes. The affected vehicles have entry doors with latch rods that may be improperly adjusted, allowing the door to open during transit.

Consequence: If the door opens during transit, it can increase the risk of injury or a crash.

Remedy: Entegra has notified owners, and dealers will adjust the door latch rod, free of charge. The recall began October 15, 2018. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9903409.

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Recall 18V687000 — SERVICE BRAKES, AIR

| 251 vehicles affected

Defect: Entegra Coach (Entegra) is recalling certain 2019 Entegra Aspire, Anthem and Insignia motorhomes built on a Spartan Motors chassis. The park brake systems may not prevent the vehicles from moving unintentionally if parked on a grade. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."

Consequence: Unintentional vehicle movement can increase the risk of a crash.

Remedy: Spartan will notify owners, and Spartan Service Centers will replace the rear brake chambers, free of charge. The recall began September 11, 2018. Owners may contact Spartan customer service at 1-855-589-9836 or Entegra customer service at 1-800-517-9137.

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Recall 18V450000 — WHEELS:RIM

| 58 vehicles affected

Defect: Entegra Coach (Entegra) is recalling certain 2018-2019 Entegra Odyssey, Qwest, Aspire, Insignia, Anthem, and Cornerstone motorhomes. The Cargo Carrying Capacity (CCC) label incorrectly overstates the cargo capacity, potentially causing the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other than Passenger...

Consequence: An overloaded vehicle has an increased risk of a crash.

Remedy: Entegra will notify owners, and will provided a corrected CCC label, free of charge. The recall began on August 22, 2018. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9903405.

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Owner Complaints for the 2019 ENTEGRA ANTHEM

5 complaints have been filed with NHTSA for the 2019 ENTEGRA ANTHEM. Below is a breakdown by vehicle component.

Most Recent Complaints

#11498273 | STRUCTURE:BODY | | N/A miles
The rear bathroom window, on the left side (driver’s side), separated and fell off the coach. The incident was not observed in real time but discovered after a stop at an RV park. The window fell off somewhere along a busy Interstate. This is a potential hazardous if not life threatening condition. There is a recall for these windows (NHTSA Campaign Number: 21V529000), but apparently my coach was manufactured before the manufacturer complete day. Below is the details on that particular window: WINDOW,18X24 7690 BLK Lippert Components (LCI) part number of V000512571 As you might expect I am terrified that another window might separate and damage another vehicle, or worse cause serious injury or death to unsuspecting motorist. I have never reported a an incident with the NHTSA but would think that this occurrence would raise some serious alarm bells with whoever reviews this submission.
#11498273 | UNKNOWN OR OTHER | | N/A miles
The rear bathroom window, on the left side (driver’s side), separated and fell off the coach. The incident was not observed in real time but discovered after a stop at an RV park. The window fell off somewhere along a busy Interstate. This is a potential hazardous if not life threatening condition. There is a recall for these windows (NHTSA Campaign Number: 21V529000), but apparently my coach was manufactured before the manufacturer complete day. Below is the details on that particular window: WINDOW,18X24 7690 BLK Lippert Components (LCI) part number of V000512571 As you might expect I am terrified that another window might separate and damage another vehicle, or worse cause serious injury or death to unsuspecting motorist. I have never reported a an incident with the NHTSA but would think that this occurrence would raise some serious alarm bells with whoever reviews this submission.
#11465388 | LANE DEPARTURE: BLIND SPOT DETECTION | | N/A miles
Blind spot warning is supposed to detect a vehicle at the rear bumper to the front of the motorhome. There are 3 units on each side of my motorhome, rear/middle/front. It detects a vehicle at the front quarter of the motorhome only. I have contacted Entegra for 6 months now with no results. Questioning other owners and many say they do not work properly but pay no attention to them. I use these warning lights and have been in near accidents at least four times already! I am very concerned because if I do get in an accident due to this system not working properly I would be at fault. This system is very important especially when driving at night or at dusk when some vehicles do not have their headlights on yet. If a vehicle is detected, having traveled nearly three quarters of the way thru your vehicle, and you indicate that your changing lanes then its to late. ACCIDENT!!!!!
#11429328 | FUEL SYSTEM, DIESEL | | N/A miles
The contact owns a 2019 Entegra Anthem. The contact received notification of NHTSA Campaign Number: 21E032000 (Fuel System, Diesel). The contact stated that the dealer was made aware of the recall but informed the contact that they were unable to perform recall repairs on motorhomes. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
#11419268 | ENGINE | | N/A miles
The DEF sensor head failed leaving my 45 foot RV stranded on the side of the interstate with my wife and kids inside.

Safety Rating for the 2019 ENTEGRA ANTHEM

NHTSA has not yet tested the 2019 ENTEGRA ANTHEM in its New Car Assessment Program.

Technical Service Bulletins for the 2019 ENTEGRA ANTHEM

Jayco, Inc. has issued 4 technical service bulletins (TSBs) for the 2019 ENTEGRA ANTHEM. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

TSB 20-018 — ELECTRICAL SYSTEM

Girard awning may retract on its own due to interference to the awning motion senor from the interior LED lights of the motorhome. Each awning (2 per motor home) requires in-line capacitor to prevent the interference. The awnings will NOT extend on their own from this interference. The Girard awning...

19-018 — LANE DEPARTURE: BLIND SPOT DETECTION

Instructions revised for TSB 19-018 already posted - Sealing of Blind Spot Monitor

18-018 — ENGINE AND ENGINE COOLING

Heat shield in the engine compartment omitted.

18-006 — EQUIPMENT:APPLIANCE:AIR CONDITIONER

Installation of an A/C relay to correct intermittent lack of A/C control

NHTSA Investigations for the 2019 ENTEGRA ANTHEM

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the ENTEGRA ANTHEM

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Other ENTEGRA Models

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