Technical Service Bulletin 2042104/1 — 2011 BENTLEY MULSANNE

Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns Customer statement / workshop findings: An improved feedback method is required should a complaint of telephone functionality / quality be reported. Technical background: A minimum standards document is required to capture an accurate description of customer telephone issues. Measure: The attached document should be completed and attached to the relevant DISS query, this will allow a full understanding of the customer complaint and the circumstances in which the complaint becomes apparent.