NHTSA Complaint #766953 — 1996 SATURN SL

I BOUGHT MY CAR IN 1996 BRAND NEW FROM STAMFORD SATURN CAR DEALER. DURING THE FIRST YEAR, I EXPERIENCED THAT MY CAR IS USING ONE QUART OF OIL PER MONTH. I REPORTED TO MY CAR DEALER THAT MY CAR IS USING 1 QUART OF OIL EVERY MONTH, THEY RECOMMENDED THAT I BRING THE CAR TO THEM FOR OIL CONSUMPTION STUDY FOR SIX MONTH. I DID NOT BRING MY CAR TO THE DEALER AT THAT TIME. AFTER SIX YEARS, MY CAR WAS USING 3 QUARTS OF OIL WITHIN TEN DAYS. I CALLED SATURN REPRESENTATIVE AND THE LOCAL SATURN CAR DEALER FOR HELP. THEY RECOMMENDED THAT I AUTHORIZE THE DEALER TO DO TEAR DOWN OF THE ENGINE. I AUTHORIZED THE DEALER TO THE TEAR DOWN OF THE ENGINE; AFTER THE TEAR DOWN DEALER RECOMMENDED THAT, I EITHER HAVE THE CAR REPAIRED FOR $3000.00 OR REPLACE THE ENGINE FOR $4300.00. I DECIDED TO HAVE THE ENGINE REPLACED WITH NEW ENGINE. THE SATURN REPRESENTATIVE WOULD NOT ADMIT THAT MY CAR HAS MANUFACTURER DEFECT, I EXPLAINED TO THEM THIS IS NOT NORMAL FOR A NEW CAR TO USE UP 3 QUARTS OF OIL IN TEN DAYS. IN THE BEGINNING, THE SATURN REPRESENTATIVE AGREED IF THE CAR HAD OIL CONSUMPTION OR MANUFACTURER DEFECT THEY WOULD HELP WITH THE REPAIR COST. HOWEVER, AFTER THE REPAIR THEY ARE NOT HELPING ME WITH THE REPAIR COST. PLEASE TRY TO UNDERSTAND I HAVE FAMILY WIFE AND TWO YEAR OLD SON, MY WIFE CANNOT WORK FULL TIME BECAUSE SHE HAS TO TAKE CARE OF OUR SON. TO PAY $4300.00 IS TOO MUCH FOR ME TO HANDLE, PLEASE HELP. I PAID THE DEALER WITH MY AMERICAN EXPRESS CARD.*AK