NHTSA Complaint #753200 — 1997 NISSAN QUEST

DOOR LOCKS LOCK AND UNLOCK BY THEMSELVES. WHEN I WALK TO THE OTHERSIDE TO REMOVE MY CHILDREN, THE DOORS WILL AUTOMATICALLY LOCK UNDER MY HAND. I HAVE HAD MY CHILDREN LOCKED IN THE VAN DUE TO THIS MALFUNCTION, BUT FORTUNATELY WAS AT MY HOME. I HAVE HAD IT IN FOR REPAIR 3 TIMES. FIRST THE DEALERSHIP SAID THEY COULD NOT GET THE CARD TO REPEAT THE MALFUNCTION. I CONTINUED TO COMPLAIN AND THEN THE SLIDING DOOR ACTUATOR WAS REPLACED WITH NO RESOLUTION OF PROBLEM. I TOOK THE VAN BACK AND THE DRIVERS MAIN LOCK AND UNLOCK SWITCH WAS REPLACED AND STILL TO THIS DAY THE VEHICLE HAS "POSSESSED" LOCKING SYSTEM. THE DEALERSHIP SAID THEY CAN ONLY NOW TRY TO OPEN THE DOOR PANEL AND GREASE THE CONTACTS WITH A WATERPROOF GREASE AS THEY BELIEVE MOISTURE MAY BE SHORTING OUT THE SYSTEM, BUT THEY CAN GIVE ME NO PROMISE THAT THIS WILL FIX THE PROBLEM. I HAVE SPENT A LOT OF TIME AND MONEY ON THIS PROBLEM AND I AM ABSOLUTELY TERRIFIED OF LOCKING MY CHILDREN IN THE CAR. THE DEALERSHIP SAID THEY HAVE NEVER HAD THIS PROBLEM BEFORE WITH THE QUESTS, BUT MY HUSBAND SAID HE SAW THIS ON TV AND THAT NISSAN HAS NO FIX FOR THE PROBLEM. I JUST WANT TO KNOW WHO I SHOULD GET TO FIX THIS PROBLEM. THANK YOU FOR YOUR TIME. SINCERELY, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).