NHTSA Complaint #751932 — 2000 FORD WINDSTAR

ALL FOUR OF THESE GENERAL AMERI GS60 GENSEAL TIRES WERE IN DANGEROUS CONDITION, AS CERTIFIED BY TWO TIRE DEALERS, AFTER LESS THAN 16,000 MILES. THE TIRES HAD BEEN MAINTAINED WITH PROPER INFLATION AND ROTATION THROUGHOUT THEIR LIFE BUT BOTH DEALERS SAID ALL FOUR SHOWED DANGEROUS ROT ON SIDEWALLS AND SIGNS OF TREAD SEPARATION. GENERAL OFFERED TO REPLACE ALL FOUR AT NO COST BUT WOULD OFFER ONLY THE SAME TIRES AS REPLACEMENT WHICH I DECLINED. I HAD BROUGHT THE TIRES TO DEALERS TO HAVE THEM REBALANCED AFTER THE VEHICLE BEGAN TO SHAKE AT SPEEDS OF ABOUT 75 MPH. I DECLINED GENERAL'S OFFER BECAUSE I DID NOT WANT THE SAME TIRES BACK ON THE VEHICLE AFTER ALL FOUR HAD FAILED. I BELIEVE FORD WAS NEGLIGENT IN FAILING TO RECORD KEY FACTS ABOUT THE FAILURE OF THESE TIRES DESPITE MY ATTEMPTS TO OFFER THE INFORMATION ON THEIR CUSTOMER SERVICE LINE. FORD NEVER ASKED FOR OR ACCEPTED INFORMATION ABOUT THE TIRE MODELS THAT HAD FAILED OR ANY OTHER INFORMATION. THEY SIMPLY REFERRED ME TO GENERAL. THE TIRES WERE OEM EQUIPMENT WHEN I BOUGHT THE CAR.*AK (TIRESIZE: 215-70-R15)