NHTSA Complaint #746913 — 2000 FORD WINDSTAR

TODAY, MY HUSBAND NOTICED THAT MY RIGHT FRONT TIRE'S PRESSURE LOOKED A LITTLE LOW. AS HE CHECKED THE PRESSURE (WHICH WAS 30), HE NOTICED THAT THE TIRE WAS TEARING/SEPARATING CLOSE TO THE RIM (ABOUT 1 INCH ABOVE). THE TEAR WAS A LITTLE WIDER THAN A QUARTER INCH AND ABOUT 7 - 9 INCHES LONG. WE DID A CHECK TO THE REMAINING TIRES AND FOUND ALL THE TIRES SHOWED SOME POTENTIAL WEAR IN THE SAME PLACE. I DROVE 10 MILES TO THE NEAREST FORD DEALER (WILLIS FORD, SMYRNA, DE). THREE SERVICE MEN LOOKED AT THE TIRES AND WOULD NOT ALLOW ME TO DRIVE IT, AS THEY AGREED THE TIRES WERE "TOO DANGEROUS" TO RIDE ON. WITHIN 4 HOURS THEY HAD A DELIVERY OF 2 EMERGENCY TIRES TO REPLACE THE 2 WORST ONES. I STILL HAVE 2 ORIGINAL TIRES ON MY VAN. I AM EXTREMELY UPSET TO KNOW MY CAR WAS SERVICED ON JUNE 9TH AT CARMAN FORD AND SUPPOSEDLY RECEIVED A TIRE ROTATION AS PART OF MY OIL CHANGE SERVICE. NO ONE REPORTED THIS WEAR AND THEY ALLOWED ME TO CONTINUE DRIVING MY TWO CHILDREN AROUND ON DANGEROUS TIRES. I CALLED CARMAN TO FIND OUT IF THERE ARE PROBLEMS WITH THESE TIRES AND HOW I AM TO GET THE REMAINING 2 REPLACED AND DID NOT RECEIVE A RETURN CALL TODAY. I AM STILL CONCERNED ABOUT THE QUALITY OF THESE TIRES. I DO NOT KNOW WHEN THE PROBLEM STARTED, THEREFORE I DO NOT KNOW WHEN THE TIRES I STILL HAVE WILL BEGIN TO SHREAD. THEY DO SHOW THE SIGNS OF WEAR NOW. ANY GUIDANCE YOU CAN PROVIDE WOULD BE GREATLY APPRECIATED. I WOULD LIKE TO KNOW IF THERE HAVE BEEN OTHER REPORTS OF PROBLEMS WITH THIS BRAND OF GENERAL TIRE. THANK YOU.*AK (DOT NUMBER: E4 029062 TIRESIZE: P215/70R15)