NHTSA Complaint #740891 — 1994 MERCURY COUGAR SUSPENSION:REAR

Complaint Details

ODI Number	740891
Vehicle	1994 MERCURY COUGAR
Component	SUSPENSION:REAR
Date of Incident	March 1, 1999
Date Filed	February 21, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WI

Consumer Description

I RECEIVED SERVICE BULLETIN #00M10 FROM FORD MOTOR COMPANY IN JULY 2000. I WAS ALREADY OVER THE ALLOTTED MILEAGE ALLOWED TO HAVE THE HEAD GASKET REPAIRED FREE OF CHARGE. I DON'T BELIEVE THAT I WAS NOTIFIED IN TIME TO HAVE THIS KNOWN FAILURE REPAIRED IN THE ALLOTTED TIME FRAME. I CONTACTED THE DEALER REGARDING THIS PROBLEM 2/13/01 AND THEY BASICALLY TOLD ME "TOO BAD". I ALSO CONTACTED THE DEALER REGARDING THE SUSPENSION PROBLEM WHEN IT FIRST OCCURRED AND WAS NEVER NOTIFIED ABOUT SERVICE BULLETIN #BC0962941001. THEY TOLD ME TO BRING IT IN FOR INSPECTION THAT WOULD COST $150.00. *AK

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