NHTSA Complaint #732507 — 2000 TOYOTA AVALON

THE REFLECTION ONTO THE WINDSHIELD APPEARS TO BE A DESIGN DEFECT WHEREBY THE INSTRUMENT CLUSTER WAS NOT RECESSED SUFFICIENTLY INTO THE CLUSTER TO PREVENT REFLECTION OF THE DASHLIGHTS ONTO THE WINDSHIELD. SIMILARLY, REFLECTION OF SUNLIGHT ONTO THE WINDSHIELD IS APPARENT IN BRIGHT SUNLIGHT. DEALER SERVICE DEPARTMENT AS DENIED ANY KNOWLEDGE OF THE PROBLEM. DEFECT WAS REPORTED TO TOYOTA A FEW WEEKS AFTER DELIVERY AND I WAS TOLD THAT THEY WOULD CORRECT ONLY IF A RECALL WAS ISSUED. THE IMPAIRMENT OF VISION IS A SERIOUS DEFECT AND SAFETY HAZARD AT NIGHT.