NHTSA Complaint #716891 — 1995 GMC SONOMA

I HAVE CONTACTED GMC AND THE DEALERSHIP. I HAVE A HOLE IN MY GAS TANK, IT HAS RUSTED FROM THE INSIDE OUT. GMC TOLD ME THAT IF THE DEALERSHIP TOLD THEM THAT IF IT WAS A BAD PART THEY WOULD REPLACE IT. CONTACTED DEALERSHIP, TERRY JONES (SERVICE MANAGER) TOLD ME HE WAS GOING TO CONTACT THEM AND TELL THEM IT NEEDED A NEW GAS TANK. I CALLED GMC BACK AND WAS TOLD THAT IT WAS TERRY JONES' DECISION TO PAY ONLY 50% OF THE PARTS AND NO LABOR. I CONTACTED JOHN VANDERGRIFF (SALES MANAGER) HE TOLD ME HE WOULD COVER THE LABOR. I WAS TOLD TERRY JONES MADE THIS DECISION BASED ON THE MILEAGE, YEAR OF MY TRUCK, AND NON CUSTOMER LOYALTY TO THE SERVICE DEPARTMENT. IN MY OPINION THIS IS NOT A FAIR JUDGEMENT, I HAVE PURCHASED TWO VEHICLES FROM THIS DEALERSHIP, ON MY FIRST VEHICLE, IT WAS TAKEN TO THEM FOR ALL SERVICE. DURING A CHANGE OVER IN THERE SYSTEM, THEY HAD LOST ALL RECORDS OF SERVICE ON THAT VEHICLE. I DO NOT FEEL THIS IS A NORMAL PROBLEM, AND SAID FACTORS LEADING TO THIS JUDGEMENT ARE IRRELAVENT TO THIS PROBLEM,GAS TANK IS STILL LEAKING, CANNOT DRIVE MY TRUCK DUE TO DANGEROUS CONDITIONS.