NHTSA Complaint #706183 — 1994 MERCURY SABLE

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	706183
Vehicle	1994 MERCURY SABLE
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	May 2, 1999
Date Filed	May 3, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OK

Consumer Description

RECEIVED LETTER FROM FORD VEHICLE SERVICE AND PROGRAMS DATED JUNE, 1998 ABOUT A PREMATURE HEAD GASKET FAILURE TO OWNERS WITH MY MAKE AND MODEL: SERVICE PROGRAM NUMBER 98MO1. THE LETTER STATED THAT THE HEAD GASKET FAILURE COULD CAUSE ENGINE OVERHEATING AND ENGINE FAILURE. THE PROGRAM HAD A FIX AT NO CHARGE TILL DEC. 31, 1998. I HAD SOME ENGINE OVERHEATING PROBLEMS THAT THE DEALER COULD FIND NO CAUSE FOR BEFORE THE EXPIRATION OF THIS PROGRAM AND NOW, FIVE MONTHS AFTER EXPIRATION, AN ENGINE FAILURE AS A RESULT OF THE HEAD GASKET FAILURE OF WHICH FORD SAYS I WILL JUST HAVE TO PAY FOR: $1228! MY COMPLAINT IS THAT IF THIS WAS A DEFAULT FORD ADMITTED AND WAS WILLING TO REPAIR THEN WHAT ABOUT THOSE OF US THAT DIDN'T HAVE PROBLEMS UNTIL AFTER THE EXPIRATION OF THEIR PROGRAM? THERE WAS ALSO A 5 YR. OR 60,000 MILES LIMIT ON IT, I AM STILL IN THE 5 YR. BUT DUE TO A HIGHWAY COMMUTE OF 100 MILES PER DAY, I AM OVER THE 60,000 MILE PERIMETER THAT WAS SET FOR THE PROGRAM. WHAT CAN I DO?

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