NHTSA Complaint #11717981 — 2024 NISSAN ROGUE

I turned on my Nissan Rogue 2024. The moment I hit this on button I heard a loud bang and my back windshield had completely shattered. I immediately called the dealership I bought it from Beau Townsend Nissan because I knew I had paid for security plus gold preferred and Ultimate Platinum Protection and wanted to know what to do. The dealership gave me the number to customer care, then customer care said it’s not covered under extended warranty and gave me another number, and after talking to various people I ended up back with the dealership begging for help. They said oh it definitely would not be covered. This incident posed risks as there was no warning anything would happen. Much of the glass shattered into the trunk in small crevices and I have children. The glass sprayed across the driveway where it can get in tired if a shard is missed. I had to leave my car with a huge hole outside in my neighborhood where there has been convicted theft.