NHTSA Complaint #11716503 — 2021 CADILLAC ESCALADE ESV

I am experiencing an ongoing issue with my vehicle’s rear passenger door. The door frequently cannot be opened from either the inside or the outside. At first, I believed the problem was related to the child safety lock. However, even after confirming that the child safety lock is fully disengaged, the door still fails to open from both inside and outside. Occasionally, after turning the vehicle off and restarting it several times, the door will open normally. However, the problem returns randomly, and the door appears to lock itself again without warning. Based on these symptoms, I strongly suspect a defect or malfunction in the rear door latch or door lock actuator. This issue presents a significant safety concern, as it can prevent passengers from exiting the vehicle when needed. I am requesting a thorough inspection and proper repair to permanently resolve this issue. Thank you for your attention to this matter.