NHTSA Complaint #11715374 — 2021 HONDA CIVIC

The contact owns a 2021 Honda Civic. The contact stated that while driving at an undisclosed speed, the Lane Keep Steering Assist failed to function as intended. In addition, the contact stated that the steering wheel was sticking. No warning lights were illuminated. The vehicle was taken to two dealers, and the vehicle was diagnosed with steering rack assembly failure. The contact was informed that the steering rack assembly needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the failure was a known failure with the vehicle. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 36,200.