NHTSA Complaint #11715033 — 2025 FORD EXPEDITION

In June 2025, I bought a new 2025 Ford Expedition King Ranch. While washing my SUV by hand, I discovered a manufacturing defect on the roof—Ford Manufacturing had left exposed welding and rivets. The issue is quite noticeable, with depressions around the rivets and welds so deep they could hold golf balls. More than two dozen of these rivet welds are visible and exposed. I contacted my local dealership in Sioux Falls, SD to file a warranty claim, but it was denied. During this process, the dealership informed me that their lot was filled with Expeditions and Lincoln Navigators showing the same problem, indicating that it's a widespread concern among all dealers. After my claim was denied, I reached out to Ford's nationwide customer support at [XXX] and was given case number CXh-XXX. After two conversations, it became clear that Ford's organization was not effectively communicating internally. My dealership thanked me for bringing the issue to Ford Corporate, as resolving it is financially important to them. Sioux Falls Ford contacted the local Ford Factory Representative, but no solution has been provided so far. The presence of these divots allows water to accumulate in the crevices, potentially leading to severe corrosion in southern regions exposed to salty ocean air. In northern areas, freezing and thawing cycles may cause further structural Integrity deterioration, both overtimes causing catastrophic failure. At no time did Ford disclose these defects to their dealership network, and had it been, proper disclaimers would have been required on vehicle window stickers. Nor was I informed about the exposed rivets, welds, or dents on the roof prior to purchase. Ford Manufacturing failed to disclose material information regarding this issue. Ignorance is not an excuse—Ford Manufacturing misled me by failing to reveal the roof defect. The manufacturer date of my Ford Expedition was May of 2025. See attached pictures. HELP!! Kind regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO