NHTSA Complaint #11712548 — 2025 HONDA ODYSSEY

I brought my van in for service because, when stopped at a traffic light, the vehicle enters automatic shutdown as designed; however, when I release the brake, the engine does not restart. Instead of restarting automatically, the vehicle remains off, and I have had to perform a hard start because it will not crank on its own. The van is a brand-new 2025 Honda that was purchased new. After inspection, I was informed that the battery would need to be replaced. During the same visit, I also reported a vibration issue. After checking this, I was told that the vehicle needs new shocks and that the tires show wear. I was further informed that the tires will not be covered. Given the age of the vehicle and the fact that it was purchased brand new, I am concerned about the need for a battery replacement, suspension repairs, and tire wear at this stage, as well as the decision not to cover the tires.